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The next step will wipe the Chromebook. If you have any files in your Downloads folder that you might want to hold onto, now is the time to upload them to Google Drive, or offload them onto a USB stick.
If you haven't enabled bookmark syncing in your Google account, you can back up your toolbar bookmarks by heading to the Bookmark Manager (Ctrl+Shift+O, or from the browser's three-dot menu, or right-clicking on the bookmark toolbar). Once in the bookmark manager, click that three-dot button in the upper-right, then choose Export Bookmarks.