If your upper agitator is failing to turn under a load, this tutorial will easily instruct you how to apply the most probable fix using two common tools and a $5.99 (max) readily available part.


Kenmore Series 80 (Whirlpool).
  • Kenmore Series 80 (Whirlpool).

  • Prior to working on unit, make sure to unplug from power source.

  • Open lid to washer machine to expose interior of tub and agitator.

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Spin agitator by hand until small notch facing front.
  • Spin agitator by hand until small notch facing front.

  • Insert medium flat head screw driver into the small notch and pry cover up and off.

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  • Looking Straight down the cam, a 7/16" head bolt can be seen.

  • Insert 7/16" socket with an extension to access the head of the bolt.

  • Using free hand, hold bottom of agitator when removing bolt.

    • 'Lower agitator will try to spin when loosing agitator cam bolt.

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  • Remove agitator from washer tub by pulling straight up.

    • Lower and upper agitator may come up together, or upper agitator may only come up.

    • If both upper and lower agitator were removed together, gently separate them.

    • Put lower agitator aside, you will be only working with the upper agitator.

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  • Gently remove auger cam from the top agitator.

    • Be careful not to lose the bolt still at base of cam.

    • Worn plastic pieces of the ratcheting dogs, may have also become broken.

    • Make sure all parts come up and out!

  • When removed, place cam upside down on a flat work surface.

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  • Remove the retaining ring by sliding it straight up and off the cam shaft.

    • Be cognizant, during reassembly, the retaining ring fits back into the grooves on the shaft.

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  • With the retaining ring removed, you can now access the ratcheting dogs.

  • Remove the 4 ratcheting dogs from their place.

  • Be sure to remove any broken pieces of the ratcheting dogs from their seat, or new dogs will not seat properly.

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  • Pat # 80040: 4pk Ratcheting Dogs

    • The old ratcheting dogs should be extremely worn when compared to the new ratcheting dogs.

  • Insert each new ratcheting dog into the 4 available slots

  • Ensure that each ratcheting dog has free motion and is not hanging on anything.

  • Project is now ready for reassembly!

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To reassemble your device, follow these instructions in reverse order.

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Brian Gill

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