Our phones aren't exactly similar so. What works for the other might not work for you. I have a Samsung Galaxy Tab 2 10.1. Note that what I have is a TABLET, not a phone. According to the Samsung's site Help category,
in order to go to the selection of Resetting (i.e., Wipe cache partition, factory reset, reboot system) I must hold the POWER BUTTON & VOL. UP together.
However, holding them 'caused my device to head onto "Custom Os installation".
I figured out, what if I try holding the vol. down instead of vol. up?
Now, that was when it went to the selection of Resetting.
So, in simpler words: Try changing it up.
What worked for me:
Hold POWER BUTTON + VOL. UP = CUSTOM OS INSTALLATION
Hold POWER BUTTON + VOL. DOWN = ANDROID FACTORY RESET SELECTION
Remind you, this is what worked for my Samsung Tab 2 10.1.
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68 Kommentare
mine is the same, just dont no what to do, there is no help, all because of a stupid update, which i never wish i had done , help needed please
von karen
did you lose everything you had on your phone after you downloaded the custom os?
von Billy Smith
Mine did too idk what is happening
von Shirley Garduno
mine too.and it a new phone i got two month back.i just dont know how to tell my dad.
von demi sandi
i havesame problem no so wat should i do to make my samsung grand to be ok
von reyesfao
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