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Repair guides and support for Kenmore washing machines.

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Do I need to replace the washer display control board?

I have a "Kenmore" (though really LG) top load washing machine, model #79629002000. I was constantly getting an uE then finally a UE message (uneven) when I washed a load of laundry, and the cycle would not complete. The washer is level though. A "Sears" repairman came out and diagnosed it as an algorithmic problem with the display control board. I ordered one that happened to be used but in good working condition, replaced the board, and am still getting that uE message. Could this board be bad as well, or is it another problem??? I see another computer part, the main control board. Could that need to be replaced? Or is not a computer problem altogether and it's something entirely different? I know it's hard to diagnose without a first-hand visual, but I thought that if this is a common problem (I've read of others getting uE messages each cycle with this model) then maybe it's an easy answer for someone.

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Talitha, double check first to see if your washer is one of those that got recalled. Check on here. There are some issues that the UE error may remain even if you change the control board. double check the following as well

1) Warped stator

2) Out of Balance spin basket

3) Software glitch (unlikely)

4) failed Hall sensor

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Thank you! It is on the recall list, but they did come out and update the software due to the recall at one point. Obviously it didn't work. The Sears guy has been out since, and I've also been on the phone several times with Sears, and no one mentioned the recall or issues this model has had. What can I even do? Sure I can call them back, but I'm pretty sure they'll just deny any responsibility.

von

Talitha, I'd try and call anyway and kindly remind them of consumer protection etc. UItimately if they still wont badge, the repair cost will be yours. You'll have to tear the washer down and take a look at the shaft. I am sure we can get it done...

von

Thank you, oldturkey03. I did call Sears and explain the situation. They said I am eligible for a free repair due to the recall. Hm. Funny that I didn't get a letter offering that... :-) Phew. This will save me some further headache trying to fix this machine on my own. I appreciate your suggestions!

von

I Have the same u/E issue. I took the washer apart and couldn't find anything obviously damaged. I did find the main nut on the drive motor that holds the stator on loose. I tightened it and releveled it. Hoping for the best.

What is a Hall sensor? I can't find it on the parts list.

von

Never mind on the hall sensor. Tightening the nut and releveling seems to have done the trick.

Thanks for all your helpful comments!

von

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I had the recall applied. The service technician said the unit was recalled because the monitoring for out of balance wasn't sensitive enough. He said there were instances where the washer got out of balance and walked across the floor. He warned me the washer would experience more u/E issues because of the recall.

If I knew that I never would have allowed the software update for the recall to be applied.

Sadly, this will be my last Kenmore.

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Talitha wird auf ewig dankbar sein.
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