Reset pad now its dead

Hi I have reset my sons pad which was working fine moments before & now its completely dead. Not concentrating i picked the wrong pad up & pressed reset button since then the pad doesn't light up, & when i connect it with the USB i get the message saying unknown USB device connected. I have also tried connecting to a pc as i saw an internet video with similar problem & that worked for them however when i tried it the computer recognised it as a Bluetooth device but the pad was still dead, anyone have any ideas please. The pad is only a few months old Sony are taking forever to answer emails & my lad is stressing right out.

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