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The Nokia Lumia 920, developed by Nokia and released in November 2012, utilizes Windows Phone 8 operating system.

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How to reset phone when it won't turn on

How do I hard reset my phone when it won't turn on all the way. I tried updating to windows 10 on my phone and now every time I turn on my phone it shows the 2gears moving then it will stop and show a sad face. Then shut down and it does this every time.

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Hi,

Have you tried any of the suggestions provided in this link?

http://answers.microsoft.com/en-us/mobil...

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Yes I have but as I said it tries to update every time or turn it on then it shuts off

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Hi,

Have you tried using the Windows Device Recovery Tool as described in this link https://www.thurrott.com/mobile/windows-...

Click on link shown under the picture of the phone.

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