the phone starts to come on itt looks like says BLU then shuts back off. when i try to reset it it will pop up with an android guy with an exclamation mark. what do i do?
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Hi,
Here is a link which shows how to hard reset your phone. Be aware that a hard reset will erase all your downloaded apps and user data. It will restore your phone to a factory default condition. It will be like when you first got it.
If you can, ensure that the battery is fully charged before you perform a hard reset. Also do not perform a hard reset with the charger connected.
The procedure start about 1:30 minutes into the video.
https://www.youtube.com/watch?v=xXi5u_Eo...
Be patient, a reset takes a few minutes to complete.
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