Hi,
Have you tried different batteries? Try ones that you know work.
If still no good, have you ensured that the film was inserted correctly by lining up the coloured dot on the film cassette to the coloured mark on the camera?
If so, when you turned on the camera did the lens move out and the red light in the viewfinder glow?
If not, (and apologies, I know that you said that you have done all this but sometimes it doesn't hurt to double check), then perhaps you got another faulty unit. It may have even been returned by someone else and was not dealt with properly by the store.
Here is a link which shows how to use the camera, just to prove that you are doing it right.
https://www.youtube.com/watch?v=5eIaeb1J...
Suggest when you take it back to try the replacement unit in the store, to verify that it works, (at least that it turns on), before you leave,
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