Zum Hauptinhalt wechseln

Das Alcatel One Touch Idol 3 verfügt über ein 5,5 Zoll, 1080 x 1920 Display angetrieben von einem 1,5 GHz Prozessor.

101 Fragen Alle anzeigen

I can't disable the lock screen!

I set a PIN lock on my phone while it was charging at work and now I can't disable the PIN and change it back to SWIPE to unlock it or disable the lock screen at all. I've gone into my Security settings and cleared the credentials but I'm still unable to fix it.

Diese Frage beantworten Ich habe das gleiche Problem

Ist dies eine gute Frage?

Punktzahl 5

Kommentare:

Did you ever figure out how to disable?

von

No, I haven't. :(

I'm still stuck with the Pattern Lock.

von

I have the same problem..tried everything....nothing works..

von

What the error you get when trying to disable it ?

von

The options for "No Screen Lock" and for "Swipe" are grayed out and say: Disabled by administrator, encryption policy or credential storage.

von

15 Weitere Kommentare anzeigen

Einen Kommentar hinzufügen

MacBook Akku Fix Kits

Ab $69.99

Buy Now

MacBook Akku Fix Kits

Ab $69.99

Buy Now

9 Antworten

Hilfreichste Antwort

Ya, that happened to me. I erased credentials, which works for some people but not me. I did a factory reset and was redoing settings on my phone. I found out there was an option when you are first setting up your phone to have your phone have to have a pin or password. So you have to do a factory reset and disable this at the beginning

War diese Antwort hilfreich?

Punktzahl 1

Kommentare:

I remember that in the set up when I first got my phone. I always disable that feature upon setup so I'm pretty sure that's not the issue in my case.

von

Einen Kommentar hinzufügen

When you cleared it did it erase everything on your phone? Because I'm scared if I do it that it might erase everything. And I can't get mine back to swipe

War diese Antwort hilfreich?

Punktzahl 0
Einen Kommentar hinzufügen

Clearing the credentials or permissions won't erase your phone. A factory reset will definitely erase EVERYTHING from your phone, it'll be back to the state it was when you first bought it.

War diese Antwort hilfreich?

Punktzahl 0

Kommentare:

if I do the factory reset will it go back to "swipe"?? cause I already did the credential remove but it doesn't work . The options for "No Screen Lock" and for "Swipe" are still grayed out and say: Disabled by administrator, encryption policy or credential storage.

von

I did a "device reset"...NOT a "factory data reset" on my Alcatel One touch Idol 3 & all my data, media...etc. were kept intact...and the lock screen options were back to normal. I finally got the swipe option back!

von

Correction....the option for "none" in screen lock is still not available...it stays on "swipe" with the options for pin, pattern, or password. And with device reset...it changes your wallpaper to factory & other settings to factory, such as ringtones, accessibility options...etc.

von

I put a password on my Alcatel tablet and haven't used it in so long, I forgot the password, now I can't unlock it.

von

Einen Kommentar hinzufügen

You could try factory resetting your mobile device.

War diese Antwort hilfreich?

Punktzahl 0
Einen Kommentar hinzufügen

On my alcatel idol4 there is no "device reset", this lock screen is really upsetting. Any progress without reset to factory ?

War diese Antwort hilfreich?

Punktzahl 0

Kommentare:

Talked with Alcatel, they said the only way once the lock screen is set, to reverse it is to reset to factory default. Im freakin out , cant believe it !

von

Read my comment below if its not to late!

von

Einen Kommentar hinzufügen

Alcatel has a built in security setup that disables the swipe lock screen option after removed if a account has been linked to the phone. Follow these steps to reset lock screen back to swipe without factory reset. First, Back up all account information to the linked google account. Second, Remove account from phone. Third, got to Settings>Security and remove all settings that's been checked. Last, Clear credentials and your done. Now go to Settings>lock screen and the option will be opened.

War diese Antwort hilfreich?

Punktzahl 0

Kommentare:

Yes I was almost did that but I really need to back up everything. Plus I will maybe lose messages. I am so !#^&@@ I did the lock screen, now is so nerve wrecking to unlock the screen every time. Another solution would be to connect to a BT device who after being added as a trusted device, the screen stays unlocked as long as the BT device is in range.

von

Einen Kommentar hinzufügen

When you go into settings go to security and then scroll down to trust agents, take off Google smart lock and then you can take off your lock screen, I have the same phone and the same problem but I just figured it out and did it and it worked. Hope this helps

War diese Antwort hilfreich?

Punktzahl 0

Kommentare:

Nope, it doesnt work but thnks ! My only option I think is the previous reply from Tanner ! My Idol is 6055A ...

von

After you cleared credentials did you go to trust agents? It's a security program that is on your phone that's active. Another way you can find out is plugging your phone to a computer and go into screen locks, it will tell you everything that is attached to it, as in programs or apps that can access or keep it locked.

von

Nope doesnt work. I dont know what to find with the computer linked on my cell.

von

I can't get into phone at all to clear anything because I don't know code. How do I get there? Back to reset?

von

Einen Kommentar hinzufügen

My phone is got a password on it how to rest it

War diese Antwort hilfreich?

Punktzahl 0
Einen Kommentar hinzufügen

try to turn your phone off and turn it back on like rebooting your phone

War diese Antwort hilfreich?

Punktzahl 0
Einen Kommentar hinzufügen

Antwort hinzufügen

Rayna Langdon wird auf ewig dankbar sein.
Statistik anzeigen:

Letzte 24 Stunden: 11

Letzte 7 Tage: 81

Letzte 30 Tage: 392

Insgesamt: 17,573