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Repair guides and support for the laptop line of Acer's Aspire series for casual home and business use.

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in my acer after installing windows 10 my touchpad is not working?

my acer aspire E 15 es1-512-c3x9 after installing windows 10 enterprise the touch stop working, and i don't even see the driver of my touch pad even after installing them, and when i try to change the the bios setting from legacy to uefi it say not bot file then i change to legacy and it boot yet touch pad not working how to fix please help .

thanks .

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Beantwortet! View the answer Ich habe das gleiche Problem

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Hi,

Have you checked if the touchpad is listed under either Mice and Other Pointing Devices or just Other Devices in Device Manager? See if there is a listing for a USB touchpad controller.

von

Hi, Acer machines often have a key that turns off the touchpad. It is often a function key (Fn) and is often on the F7 key but could be anywhere. The symbol looks like a hand on a square with a small circle and diagonal. Make sure your touchpad is not turned off. The key is pressed once (along with the Fn key) to turn on and again to turn off.

von

I tried many times to use (fn) with f7 but still not working don't know whether I'm doing it wrong What must I do help me plz.

von

I use the pointer to access driver manager so it it's not functioning I cannot do that. No pointer= no browser, no file explorer, no nothing. It highlights but no action. And no hand on a square w/small circle and diagonal (is it the F8?) And how would I know if the touchpad is on or off? It's an ELAN pointer

von

Hi @ Barbara Dandfordhirsch,

Connect a USB mouse to the laptop and use it to navigate through to Device Manager etc etc

von

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Gewählte Lösung

kaikho, Here is something you can try from forum below. Go to the Acer driver page for your computer. Download the Intel IO chip set drivers for Windows 8.1. Run the setup for the driver in "compatibility mode" and install. You will need to restart the computer. The computer will then recognize the track pad as a valid device. Then download and install the Synaptics (or Elan) driver for Win 10 from the Acer support page and restart. If the track pad is not immediately active on the restart, hit Function F7.

You can also check out the link for more info./trouble shooting ideas. Good luck.

I hope this helped you out, if so let me know by pressing the helpful button.

https://community.acer.com/t5/Windows-10...

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After 2 days of trying to get this to work this did the job!! So if you have an Acer E15 with a newly installed windows 10 and your touchpad isn't working do this!! ^^ I tried the windows 10 driver 500x never thought of the windows 8 working. THANK YOU DUDE!

von

Been a week using wireless mouse instead of the touchpad, same problem, it stopped functioning. I thought it was a hardware problem. Thank you! I am now able to use my touchpad.

von

Thank you so much. It had been three days since my touch pad stopped working. I tried everything, but in vain. Thanks a lot.

von

Hi sir i already follow all the step that you post. But still my touch pad still not working. Any idea why?

von

i cant find the intel io chipset driver in acer driver page for my e1 571g. somebody please help!

von

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I had the same problem recently and i fixed the problem by installing IO driver..

this is the link to WIN10 64 bit IO intel driver... I hope this will help

https://bit.ly/2NliEQ7

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Lanie's solutions worked... thanks Lanie!

von

OMG Thanks sooo much, i spent the last 4 hours downloading different drivers and was about to reinstall windows again and this fixed it!!!! TYVM.

von

OMG, i ve been using the basic function of my touchpad during about 3 months, because it is the only solution i ve found until now. I tried yours and then i turn to advanced mode and it is working perfectly. You save my lap Lanie. THANK YOU A LOT

von

hi

you can got BIOS and change a touch pad from advanced to BASIC and it will work. you don't need to download drivers for windows 8.1

von

Worked like a charm!

von

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hi

you can got BIOS and change a touch pad from advanced to BASIC and it will work. you don't need to download drivers for windows 8.1

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I updated from Windows 7 to Windows 10. The touchpad was not listed in Device Manager. Went into bios, changed touchpad option from Advanced to Basic. Re-booted and works fine.

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Turns out, installing windows 10 in Legacy BIOS is a bad idea if you like your touchpad.

I Reinstalled windows in UEFI and now it works fine :)

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After trial and error numerous times with the win 8.1 drivers and all nonsense, I noticed that my bios didn't have the option to change touchpad setting from advanced to basic so obviously I needed to update my bios... Change setting and its that's

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The post by Lanie Cabanban  worked for my Acer Aspire E-15 ES-511-COPC. Immediately after installing the IO driver, trackpad worked, where no other suggestion did. Was not in the BIOS, latest Windows 10 update was Aug/15/2019, and installing the driver did not work. Thanks Lanie. A. Bedward

POSTED: 07/15/2018

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I had the same problem recently and i fixed the problem by installing IO driver..

this is the link to WIN10 64 bit IO intel driver... I hope this will help

https://bit.ly/2NliEQ7

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kaikho wird auf ewig dankbar sein.
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