Camera will not power on without cable plugged in (full battery too)

Question

GoPro Hero5 Black

The GoPro Hero5 Black is an HD waterproof action camera released by GoPro in October of 2016. The 4k resolution video camera has voice control, a touch screen display, and built in WiFi.

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curranslee10 @curranslee10

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Veröffentlicht: 11. Mai 2017

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Camera will not power on without cable plugged in (full battery too)

I dropped my go pro off a coffee table onto a tile floor while it was recording and fell at most 2 feet, it shut off and wouldn't power back on. I tried new batteries (all which work on my other GoPro Hero 5) and would not power on.

It does power on when I have it plugged in with the USB cord, but turns off immediately after I unplug it.

I'm not particularly tech savvy but I assume the drop knocked something loose in the battery housing?

Any help would be greatly appreciated. It's about 2 weeks old so it's a little frustrating.

Thanks,

Lee

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Thanks for the suggestion. I think that's above what I'm comfortable with regarding at home repair. Do you know if I can just mail the camera into GoPro for repairs or would you suggest going to a local shop/Best Buy?

Thanks,

12. Mai 2017 von curranslee10

You certainly should be able to send it in for a repair, but you need to contact GoPro for that process, there may be a fee or you may still be in warranty, but do call them and find out your options.

12. Mai 2017 von Tech

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Tech @tech65348

Rep: 115

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Veröffentlicht: 11. Mai 2017

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Sounds like the pins for the connector may be damaged or not connecting properly with the battery, honestly the only fix is a teardown and double checking the pins. Although I suppose you can check with a multimeter while the power cable is plugged in and touch the appropriate pins to see if the pins are allowing current to flow, if not then you may need to re-solder the pins onto the board.

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Thanks for the suggestion. I think that's above what I'm comfortable with regarding at home repair. Do you know if I can just mail the camera into GoPro for repairs or would you suggest going to a local shop/Best Buy?

Thanks, — curranslee10
You certainly should be able to send it in for a repair, but you need to contact GoPro for that process, there may be a fee or you may still be in warranty, but do call them and find out your options. — Tech

GoPro Hero5 Black

Camera will not power on without cable plugged in (full battery too)

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