Now I'm one of those people

Question

iPhone 7 Plus

Vorgestellt am 16. September 2016. Modelle A1661, A1784 und A1785. Verfügbar mit 32, 128 oder 256 GB internem Speicher in den Farben Rose-Gold, Gold, Silber, Schwarz, Diamantschwarz und Rot.

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iMedic @theimedic

Rep: 57,5 Tsd.

iMedic Phone Repairs

18

77

212

Veröffentlicht: 25. Jun 2017

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Now I'm one of those people

Did two handfuls, literally, of iPhone 7 and iPhone 7 plus. Had to do a warranty on a camera. Put the new camera on, and now the home button won't work! Yay! What else doesn't work? The camera! Tried two different displays and an oem one. Sometimes the home button works, most times not. I realize I'm supposed to be the resident iPhone expert, but I threw a bicycle pump across the shop after dealing with this. Any ideas? @mayer @oldturkey03 @refectio @pccheese @gigabit87898 @everybody else I forgot

Beantwortet! Antwort anzeigen Ich habe das gleiche Problem

Ist dies eine gute Frage?

Ja Nein

Bewertung 1

3 Kommentare

Try it without the camera you replaced.

25. Jun 2017 von George A.

Isn't an iPhone 7 less than a year old, and hence still covered under Apple Warranty?

25. Jun 2017 von S W

So let me get this straight: You replaced the camera and the camera and home button don't work. Right?

25. Jun 2017 von George A.

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1 Antwort

Gewählte Lösung

mayer @mayer

Rep: 685,3 Tsd.

MacHale Enterprises

3,4 Tsd.

1,1 Tsd.

2,6 Tsd.

Veröffentlicht: 25. Jun 2017

Einstellungen

When I run into frustrations like this, I have learned to walk away from it, go take a nap and let my mind clear. 50% of the time i will wake up and know the answer.

War diese Antwort hilfreich?

Ja Nein

Bewertung 5

11 Kommentare:

better throwing a bike pump rather than the phone. I know ive had the urge to do so. A nap works too

25. Jun 2017 von Eric

I told her 24 hours. Tried again this morning. One of the local shops advised me to just give her a refund, and get it out of my shop. Which I did. But I still want to know the answer! Which is difficult cause phone is gone now. Also my neighbor whom advised me said "yeah, we've had that. You can keep tinkering, or get rid of a gigantic headache" What I don't understand is the intermittent action...ya know now that I think about it, the button did work without the camera...

25. Jun 2017 von iMedic

Also the warranty on the camera, was an issue with the microphone/speaker. Think I hurt it while removing it

25. Jun 2017 von iMedic

A damaged / defective front camera assembly can cause the home button to stop working.

Especially if you plug it upside down while testing the front camera without installing it fully.

I guess the issue here right now is getting reliable replacement parts for the front camera assembly.

25. Jun 2017 von Ben

Telling her 24 hrs was part of the problem. You put a deadline on yourself and additional pressure. I've done the same thing myself. You want to please the customer but it then ends up where you lose and the customer loses.

As Scotty on the Enterprises did, always tell them it is going to take twice as long as you think it is. Then when you finish in half the time, you're a genius instead of an incompetent out of work technician.

25. Jun 2017 von mayer

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Isn't an iPhone 7 less than a year old, and hence still covered under Apple Warranty? — S W
So let me get this straight: You replaced the camera and the camera and home button don't work. Right? — George A.
better throwing a bike pump rather than the phone. I know ive had the urge to do so. A nap works too — Eric
I told her 24 hours. Tried again this morning. One of the local shops advised me to just give her a refund, and get it out of my shop. Which I did. But I still want to know the answer! Which is difficult cause phone is gone now. Also my neighbor whom advised me said "yeah, we've had that. You can keep tinkering, or get rid of a gigantic headache" What I don't understand is the intermittent action...ya know now that I think about it, the button did work without the camera... — iMedic
Also the warranty on the camera, was an issue with the microphone/speaker. Think I hurt it while removing it — iMedic
A damaged / defective front camera assembly can cause the home button to stop working.

Especially if you plug it upside down while testing the front camera without installing it fully.

I guess the issue here right now is getting reliable replacement parts for the front camera assembly. — Ben
Telling her 24 hrs was part of the problem. You put a deadline on yourself and additional pressure. I've done the same thing myself. You want to please the customer but it then ends up where you lose and the customer loses.

As Scotty on the Enterprises did, always tell them it is going to take twice as long as you think it is. Then when you finish in half the time, you're a genius instead of an incompetent out of work technician. — mayer

iPhone 7 Plus

Now I'm one of those people

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