Haier Y11C, display black-screen after login

I’m awarded by  Haier Y11C under PM Laptop Scheme, which is now display black-screen after login and cursor motion only

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Hi @fs76

What OS is installed?

Have you tried starting in "safe mode" to see what happens?

Can you connect an external monitor to the laptop and check if there is a display showing on it?

What have you tried?

von

Windows 10 pro

yes, I tried it

also, external monitor display same thing

von

Hi @fs76 ,

Check out the options in this link and see if one of them works.

Select "I see a black screen after signing into Windows"

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