Why won’t my headphone jack work?

Hi, I just got this brand new red Xbox one controller yesterday and I just tried to plug in some headphones. I would get no sound coming from them at all and when I tried them on another controller they worked fine so i know the headphones aren’t the problem. This is the second time a headphone jack hasn’t worked for me and I have to keep a separate controller on to use headphones, I got a new controller hoping the headphone jack would work but it doesn’t.