Zum Hauptinhalt wechseln

Repariere deine Sachen

Recht auf Reparatur

Store

Die größere Ausführung von Samsungs zehntem Smartphone-Flaggschiff ist mit Android 9.0 (Pie) ausgestattet. (Erscheinungsdatum: Februar 2019).

40 Fragen Alle anzeigen

Screen won't stay off while on call

Has anyone else had this problem? If I'm on a call, my ear or face pushes random buttons, mutes call, tries to video call or calls another person ect. … it's super annoying. I took off the screen protector and the case and tried it for a couple of days still didn't help. I have the sensitivity turned up.. I'm 10 days over my 14 day return period for Verizon and dont know what to do.

Diese Frage beantworten Ich habe das gleiche Problem

Ist dies eine gute Frage?

Bewertung 0

Kommentare:

I also have this issue. Should I contact Asurion or something?

von

I got a replacement phone from Asurion and it does the same thing. It was fine until I HAD to do the update, so it's a software issue

von

Einen Kommentar hinzufügen

2 Antworten

Hilfreichste Antwort

First, this situation should not be happening.

I have not used S10+ but I have previously found old phones that have faulty proximity sensor that caused this. So, it might be the case for you.

War diese Antwort hilfreich?

Bewertung 1
Einen Kommentar hinzufügen

I think all S10 models might be like this. The sensors aren’t visible like older phones due to the small bezels to the proximity sensor is more thank likely confused.

I normally just press the lock button after I answer a call

War diese Antwort hilfreich?

Bewertung 0

Kommentare:

I do that but it still undims on the call

von

Einen Kommentar hinzufügen

Antwort hinzufügen

Brooke wird auf ewig dankbar sein.
Statistik anzeigen:

Letzten 24 Stunden: 0

Letzten 7 Tage: 2

Letzten 30 Tage: 10

Insgesamt: 1,016