Keyboard & Touchpad not working after screen replacement
I have a HP Spectre x360 - 13-4105dx. This is a convertible laptop. So when it is flipped into tablet mode, my assumption is that it disables the keyboard and touchpad. The keyboard and mouse was working before I did any work on the unit. This model had a cracked screen and so I replaced it with a new model.
I disassembled the unit and removed the logic board from the case to get at the screen along with all the other components. Then I replaced the screen and put everything back.
The mouse and keyboard work when in bios, but not in Windows 10. The HP support department suggested that Windows 10 should be refreshed but im not so sure that is going to fix the problem.
Has anyone ever experienced this? Or does anyone have any idea when I could do to fix this? I removed and refreshed the sensor drivers in device manager, but that did not fix it. I searched windows for any tool that I could use to re-calibrate the drivers for the sensors for the convertible aspect of this modem but could not find anything.
Ist dies eine gute Frage?
7 Kommentare
I am hoping you can help. I have literally done everything on this same problem except remove the chip you are talking about. I have an HP pavilion x360. I have looked for that chip and cannot find it. I see your pic but it is a different model than mine. I replaced my screen about a month ago… then a couple weeks later my keyboard stopped working. I replaced the keyboard… now it works in bios but not in windows. I am so very frustrated. Do you think removing the chip will work? If so can you help me know where to find it in this model please!
von Helpmefixit
If it is a different model then I probably can't help as I wouldn't know where the chip is located. And you wouldn't want to start removing random chips unless you know for sure it's the accelerometer chip. Do you have the full model number?
von James Perriton
I have the same problem , i need remove the chip but i don't know what is. The model is HP Pavilion x360 - 15-dq1071cl. Some one know the chip?
von Hector Santiago
Same issue however Keyboard and mouse off as it seems stuck in tablet mode tried to disable Intel Integrated Sensor made no difference done registry hack in Immersion section still no keyboard and mouse. Told windows to only use desktop mode no difference. This model is HP X360 14-DH it does have a very small crack top right corner of the digitiser however touch works fine and even if I disable touch same result no keyboard or mousepad. Have done every this suggested even factory restore using the HP cloud utility.
I am pretty sure it is the sensor that cuts out keyboard and mouse while in tablet mode and its stuck no matter what I do in desktop mode. Be nice if HP actually solved issue to the end. What I would love to know is all devices need to be disabled to totally stop the tablet mode the intel sensor does not do it in this case or it may do but keeps the keyboard and pad in tablet mode off. They both work in bios and DOS so it is something in windows as they stop as soon as you boot into windows
von Martin
I had the same problem, However I was able to fix ine by plugging in an external mouse and turning the computer off, then I turned it on and it was fixed so give that a try first.
von dez
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