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Repair guides and support for your Toshiba TV.

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My TV has lost brightness to about 80% of the screen?

My 55” Toshiba has a line going horizontally across about 80% of the way down the screen. Everything below the line is normal brightness and color, whereas the top portion of the screen is very dark. Happened randomly after not being in use for 7 days. Powering on and off the TV and all devices did nothing. The line/box is there even when no devices are plugged and appears on every input.

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Update (07/06/2020)

Brought it into a local shop because I was busy, they said it's an issue with the tcon and that it can be repaired. Thanks.

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that looks like a potential tcon issue. its sometimes hard to determine which is the cause of image issues like this ( tcon and lcd display) as some of the symptoms overlap such as this dark image. what you can try is to unplug the tv, remove one ribbon cable at a time (there is two) leading from the tcon board to the panel driver boards. after disconnecting one, apply power back to the set and see if that makes a change. repeat on the other cable. you will not have any picture on half the screen depending on which side is disconnected (should alternate sides of display) , but if there is a difference when disconnected, its most likely the tcon board. if not, its your display. post back here with your findings for any further assistance.

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i left this out because its a sharp line in contrast, but being me, i would also check to see what your voltage is reading on your led strips. typically, but not always, if one goes they all go. again, just to cover all bases....id make sure that its not just one strip lighting the whole deal. ( if this was the case, you would see a gradual decrease in light and not a hard line like this, but you never know)

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@jostewcrew I've seen laptop displays fail in the middle, but not entirely. Maybe it's different on TVs, but generally I've seen LED arrays partially fail, rather then a full failure.

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@nick , my original diagnosis of tcon was correct...i was just covering the bases as it were. the give away here is the sharp, crisp line. my experience with a failed array is a gradial type dimness. in the example of a middle array failing it would look bright on bottom, dark in middle, and bright on top. that is if it isnt wired like a christmas tree ( which most are) where if one goes out, they all do. thanks for the info on the pc displays though. good to know.

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@jostewcrew It was weird - fine on the charger, but on battery I lost most of it. I ended up finding a complete assembly for $4 more then the bare panel at the factory resolution (768p). At that point, I replaced the LCD assembly and took the baby out with the bath water, even though it was probably fine to just buy the LCD and the cable is fine. I mentioned it because I figured it would be helpful for someone like you since some small (usually disposable) TVs use laptop panels.

I think the extra power helped it limp along, but putting it on battery temporarily killed the damaged part of the array as you seen there. On laptop displays, I've never found a non-destructive way to get them out and you usually can't find them so a bad backlight is the end for a laptop type display.

I didn't know TVs usually use Christmas tree wiring where one takes it all out - I figured it would be like the small scale displays where it's split so you lose some but not all.

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I would check if there’s a partial LED array failure, especially if the TCON board doesn’t help. I have seen it where you lose some of the array on one strip, but not the entire array before and it looks like a partial failure since you lose enough of them the entire array is dead or compromised. In most cases with multi array displays like this, you lose one but not the others and it’s half dead - which is what happened here.

In your case, it looks like a partial failure where you have 2+ arrays, and one or more has completely failed. Partial array failures are unique in that you have a unusual failure like most of it works, but there are noticeable backlight performance issues like part of the display being dead while the rest works.

Generally speaking when you see issues like that, it can be repaired with donor strips. The issue is replacing the panel costs more then the TV is worth most of the time, so there is really no economical way to change the screen; it’s usually only viable if you change the strips out as a set with known good ones - new or used from a cracked panel.

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