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1,8 GHz Dual-Core Intel Core i5 (Turbo Boost bis 2,8 GHz) mit 3 MB geteiltem L3-Cache

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MacBook won't connect to hard drive due to maxed out memory. Options?

A day after I installed a new program for work, my laptop froze and shut itself off. When I tried to turn it back on, it showed the flashing question mark folder. I spoke with Apple support and tried holding ⌘+R, option+⌘+R, and shift+option+⌘+R on different occasions. I was able to reach disk utility but my internal drive would not show up. After more restarts, eventually it only showed an error code starting with “-6xxx”. The representative told me I would need to bring it in to be serviced because the hard drive could not be detected. I took my laptop to get diagnosed in person by a third party and was told that it was overcapacity and that the only option was to replace the hard drive.

I have files that I would like to save from this laptop but mainly I just need it to work again. What are my options here? Will everything be fixed if I can just replace the hard drive myself? Will this restore my files as well or will they be lost?

I have two external hard drives that might be useful. One is empty (but formatted) and one has a backup from a few months ago and other files on a separate partition.

Thanks!

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The SSD stick can be easily upgraded:

MacBook Air 11" and 13" (Mid 2012) SSD

From OWC: OWC Aura Pro 6G SSD for MacBook Air 11" and 13" (Mid 2012)

OWC makes an external enclosure for the sticks called the Envoy.

https://eshop.macsales.com/upgrades/macb...

MacBook Air 13" Mitte 2012 SSD Festplatte austauschen

MacBook Air 11" and 13" (Mid 2012) SSD Bild

Produkt

MacBook Air 11" and 13" (Mid 2012) SSD

$59.99

OWC Aura Pro 6G SSD for MacBook Air 11" and 13" (Mid 2012) Bild

Produkt

OWC Aura Pro 6G SSD for MacBook Air 11" and 13" (Mid 2012)

$89.99

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Thanks for your response. I have very limited knowledge about computer hardware. What I do know is only as a result of having some problem and attempting to troubleshoot it myself. Will upgrading the SSD allow me to start up my laptop again like normal? Why would the external enclosure be necessary?

von

If you Mac will not see your drive internally, your only real option is to put it in an external enclosure. You can install an new SSD stick and use internet Recovery to format it and install the original system.

Can you currently boot from one of your external USB drives?

von

I installed Catalina onto my external SSD and was able to boot from it. I am currently responding from my laptop. After logging in, I was prompted to enter the password for my old MacBook account (on the internal SSD). A few minutes later, an alert saying "The disk you inserted was not readable by this computer." with options to "Initialize..." "Ignore," or "Eject." No matter which option I choose my laptop keeps restarting itself. When turning back on, I get a screen that says "Your computer was restarted because of a problem. Press a key or wait a few seconds to continue starting up." I get about 10 minutes of use before it happens each time.

EDIT: This time I have chosen not to pick any of the options when I get the "disk not readable" alert and nothing has happened yet!

In disk utility, the only internal drive is called "SandForce{200026BB} Media". It shows that it is uninitialized and has a capacity of 33 KB. First Aid takes one second and says "Operation successful" but doesn't seem to have done anything useful.

Honestly, at this point I just want my laptop to be usable until I am able to get a new one once the new year rolls around.

von

I don't remember how I got to this before the last restart, but it might be useful to you:

panic(cpu 2 caller 0xffffff800a414e67): "AppleAHCIDiskQueueManager::setPowerState(0xffffff80162e3900 : 0xffffff7f8c8f55d2, 3 -> 2) timed out after 100369 ms"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.141.1/iokit/Kernel/IOServicePM.cpp:5296

Backtrace (CPU 2), Frame : Return Address

0xffffff809dd03b40 : 0xffffff8009d1a65d

0xffffff809dd03b90 : 0xffffff8009e54a75

0xffffff809dd03bd0 : 0xffffff8009e465fe

0xffffff809dd03c20 : 0xffffff8009cc0a40

0xffffff809dd03c40 : 0xffffff8009d19d27

0xffffff809dd03d40 : 0xffffff8009d1a117

0xffffff809dd03d90 : 0xffffff800a4c1abc

0xffffff809dd03e00 : 0xffffff800a414e67

0xffffff809dd03e50 : 0xffffff800a414749

0xffffff809dd03e60 : 0xffffff800a42bcde

0xffffff809dd03ea0 : 0xffffff800a4134f8

0xffffff809dd03ec0 : 0xffffff8009d5c605

0xffffff809dd03f40 : 0xffffff8009d5c131

0xffffff809dd03fa0 : 0xffffff8009cc013e

continued...

von

Looks like the error is getting caught in the spam filter. I have pasted it into this google doc instead: https://docs.google.com/document/d/1hiFZ...

I have also included a screenshot of my internal drive as it shows in disk utility

von

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Hi Nicole, I am having the same issue with my 2015 MacBook. I’ll let you know if I find the solution but you in the meantime can use your free external drive as your hard drive. My advice first of all is to repost your original question but give details on every little piece of info because an expert will need it to diagnose and give a solution. what year make model is there yes but, what os? when did you get it? Do you know which File system was used HFS or APFS or? every little piece of info you have— be redundant . You should note any hardware you can .. some of those older books have very specific probs like the hd cable will go bad in certain models and so on

But ok to just use your computer you need to boot into recovery mode: opt+cmd+r and you need internet. once there you should download OS (i forget the exact option but you are re downloading the mac OS) make sure your external drive is plugged in and download the new OS to there. If the new external drive is greyed out then you must change the file system in disk util. At least this way you can use the computer till you fix the problem.

One thing to note: my mac will load way way easier if I remove the [SSD that won’t show up]

once you get ur MacBook going use a small thumb drive and create a bootable installer (easy) Apple provides instructions… use “sierra” OS for this bootable drive unless you know everything you have is in APFS apples new filing system…

Hope this helps!

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You have a back-up. You should use recovery to set up the external drive then restore from backup when you are prompted. then work on getting your data...

von

Hi Mikhail, thanks for the response! I was able to boot from my external SSD but am still experiencing problems from the internal drive. I'm honestly not sure of any of the other details but I will try to get some more information and include it in a future post if I can't figure out a way to stop my computer from restarting on its own.

von

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Nicole wird auf ewig dankbar sein.
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