I haven’t heard of a scratched speaker before, an odd thing to say!
While this will sound strange I’m more likely to believe you got something caught within the speaker hollow which is making the sound worse.
Your watch does have a special option to push out water caught in the speaker. Slide your finger up to gain access to the control center, you should see an icon shaped like a drop of liquid. Pressing on that will enable the crown to push out the water (rotating it).
So now the next trick is to get your watch wet! get a container large enough to put your hand and watch under water, fill it with warm water and run it a few times did that fix it?
Otherwise you need a new speaker assembly. At this point Apple is really the only one who can help you.
I would find my way to a REAL Apple Store as the person you talked too was not skilled on the watch. to blurt out a scratched speaker!
A blown speaker or a damaged speaker I could understand. And in any case you don’t need to buy a new watch is likely still under warranty (1 yr US, 2 yrs most EU countries)
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