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The Motorola Moto Z4 is from Motorola's Moto collection and has model numbers XT1980-3 and XT1980-4. It is also 5G capable.

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One person can't hear me when they call

Everyone who calls me can hear me talk except one number (my wife). She can hear other people when she calls them. I have a Moto z4, but I don't know if the problem is on her end or mine. Any suggestions appreciated!

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I have the exact same problem. Only when my wife calls me she can't hear me. Everyone else that calls hears me fine.

von

What is the make and model of your phone(original poster)? Can your wife hear you if you call from another phone? Does she hear static or nothing? Are you on the same phone plan as her?

von

Same here. My wife is Samsung 10e. She calls or receives calls from 1 person using Motorola and they can never hear her. Completely silent. My wife can hear other person fine. No problems with any other number. Other person can has no problems hearing anyone but my wife.

von

Go to Settings, System updates, Check for Updates.

System update 14 has a fix for this.

von

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I added this as a comment yesterday instead of as an answer.

We had issues with this very issue. That is a Samsung S10e calling a Moto Z4 and the person on the S10e not being able to hear the Moto Z4.

I found that System Update 14 has a fix for this. This update did not update automatically for the 4 phones that we fix with this update yesterday. They had to manually go in and check for the update.

Update notes for System Update14

  • Includes performance improvements that increase the stability of your phone.
  • Addresses a one-way audio call issue on specific devices.

Go to Settings, System updates, Check for Updates.

System update 14 has a fix for this.

Hope this helps

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Thank you! This was it! I can now communicate with my spouse again?

von

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Are you in your wife’s list of “favourites”? And does her phone have preferred audio settings for different contacts? (Not even sure if such a thing is possible…) Guy

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hi bud its more than likely going to be your device microphone going on and off

have you tried resetting the device in case its a bug in the software?

if you have the problem continues to persist i would definitely put that down to be the microphone on your device im sure theres a guide on here on how to change it

best of luck

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John Fisher wird auf ewig dankbar sein.
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