My tv screen is black and won't turn on but there is sound
Hi, my brand new 65inch TV worked last night when setting it up. It now just has a black screen, has sound but no picture. We can stream to it. But no picture.
We have tried rebooting and unplugging from the wall. Please help.
Ist dies eine gute Frage?
2 Kommentare
Hi,
Just verifying that you can't see the TV menu screens either?
If you can't see the Tv menus either, since it is new contact the manufacturer's customer service section regarding a warranty repair.
If you can see the menu screens try another signal source e.g. dvd player just in case the problem is the source of the signal e.g. cable box, etc and not the TV.
What else have you tried e.g. different inputs, input types etc?
von jayeff
Yes wr have contacted the company but can't get it sorted until mid Jan so just wanted to see if there was something I could do to do a factory reset or something.
At the moment I can stream and hear it but can't see. And nope can't see the menu either. Everything is just black.
von jamie barnes