Why does my headset work when plugged in but not power on wirelessly?
This is sort of my last resort, as SteelSeries support/the few YouTube videos I have found haven't solved anything. My current Pro Wireless stopped powering via the power button about a few weeks ago very all of a sudden (no lights turn on, no beep to indicate that it is on, and both batteries read on the transmitter as fully charged). It just stopped one day while it was hanging on my monitor (no real damage was ever done on this headset). Here's all the information I have gathered:
1) The only way it functions normally like it did before it stopped powering is when it is plugged directly into my PC via the 8-pin connecter it comes with. It essentially still works, but only when plugged in with the 8-pin connector (excluding usage of the microphone).
2) When I plug in the charging cable (the micro-USB to USB cable), the light next to the power button doesn't turn on, but it starts breathing (lighting up and then lighting back down on repeat). I have no idea if this does anything. I believe it just means its charging, but it hasn't done me any good so far, as both batteries are recognized by my transmitter as fully charged. My PC also detects the headset under devices with this method, but it is incapable of doing anything with it.
3) My updated SteelSeries software recognizes the transmitter, but prompts me to reconnect the headset (which I cannot do because it won't power on wirelessly, and it can't connect to the software through the 8-pin connector).
I have opened up the inside of the headset. Admittedly I'm no expert on this sort of thing, but compared to what I found online it visually looks as if everything is fine/appropriately soldered. Could it still potentially be faulty hardware, even though the headset works like normal when using the 8-pin connector? Perhaps it's a firmware issue that is causing a booting issue, and if so, would there be a way to communicate with the headset and update the firmware using the micro-USB cable? Thank you to anyone willing to look into this problem.
Ist dies eine gute Frage?
I really enjoyed this headset, and the RMA I received a few months after purchasing it because it's just not durable enough to handle even normal use. My RMA was in December 2020, so I guess since I'm in the USA I only get the greater of 30 days or the remainder of the warranty time.
I won't be purchasing any more products from SteelSeries.