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Released July 2020, Model Number ZS661KS-6A006IN

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My phone turned off why it won't turn on

Hello, I think there was a malfunction with the processor, what should I do to make it work again, it does not react in any way to charging or anything.

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Hi @aimtiger,

Have you tried using a different, known working compatible charger or charger cable and checked if the phone started to charge?

Use a strong light and a magnifying glass to check if the charge port is OK and not clogged with lint or other debris preventing a good electrical connection. Also check that all the connector pins are there and that they're not bent or missing etc.

If there is any debris in the port enclosure, use a vacuum cleaner to try and clear it. Do not use a metal pin or probe as you may damage the pins or cause electrical problems in the phone.

Has the phone been dropped or gotten wet at all?

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Yes, I dropped it a few times and it was in the heating, the power socket has just changed and it has nothing to do with it.

von

@aimtiger

Connect a USB cable to the phone and then hold both the Vol Up and Vol Down buttons operated and then insert the other end of the cable into a computer's USB port and check what happens.

If there's nothing on the screen, check if the phone shows up in the computer's File Explorer program

von

I have same issue and tried all these solutions but it is still completely dead. No lights tried multiple cables tried plugging into pc. but nothing shows up. Motherboard failure?

von

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Aim _Tiger wird auf ewig dankbar sein.
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