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Laptop won't charge or boot up unless plugged in

I bought my ROG Flow X13 less than a year ago and now it won't charge or boot up unless plugged it. It happened randomly when I was using the laptop and the battery fell to around 15% so I plugged it in. Then I noticed it hadn't charged at all after a few hours. So I unplugged it and my laptop just turned off. Now it wont turn on unless plugged it and won't charge at all. It is stuck randomly at 13-17% when i boot it up everytime and won't change from that number at all. Here's what I've tried:

  1. Hard Reset (40 seconds holding the power button, both with the cable connected and disconnected).
  2. Checked the battery health in MY ASUS, and it indicates that everything is okay.
  3. Uninstalled battery drivers in the device manager.
  4. Went to the BIOS and restored all settings to default.
  5. Tried using a different power outlet for the charger.
  6. Everything is up to date (BIOS, software, drivers, everything).

I'm considering disconnecting and reconnecting the CMOS battery according to suggestions I found online but I am a bit hesitant. What else can I do?

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Hi!

Well tbh it just sound like the battery is dead and need a replacement. I would try this first, because you almost tried everything to no avail.

You can try a BIOS update first, but this does just sound like the battery is dead.

Some time ago I fixed an HP with a broken battery. Checked the battery health in "HP Support Assistant" and it was also telling that it was OK, while it was not. So you cannot fully rely on the application..

EDIT after reply from BenZ78 : If you still have warranty on it, just get it fixed under warranty!! And do not make any hardware changes as ASUS need to fix it.

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As it is only almost one year since you bought it, i would not want to tinker around and would directly go to ASUS support and file a claim. Perhaps you still have warranty.

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Bad battery , Remove the battery plug it in and reboot

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