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Aktuelle Version von: jayeff

Original-Beitrag von::

Hi @Dummy Dummy,
Before you open the phone. You said it was new. How new? Check the warranty documentation that came with the phone. It it is still within the warranty period, consult the documentation as to what you have to do to get a ''replacement'', given that Microsoft have said that it is irreparable.
-If you can't find the warranty documentation, here is a link.
-https://support.microsoft.com/en-gb/help/10811/lumia-manufacturers-limited-warranty
+
+Here is a link regarding consumer rights and warranties from Microsoft.
+https://www.microsoftstore.com/store/msuk/en_GB/html/pbPage.MonacoAboutCommercialWarranties

Status:

open

Bearbeitet von: jayeff

Original-Beitrag von::

Hi @Dummy Dummy,
-Before you open the phone. You said it was new. How new? Check the warranty documentation that came with the phone. It it is still within the warranty period, consult the documentation as to what you have to do to get a replacement, given that Microsoft have said that it is irreparable.
+Before you open the phone. You said it was new. How new? Check the warranty documentation that came with the phone. It it is still within the warranty period, consult the documentation as to what you have to do to get a ''replacement'', given that Microsoft have said that it is irreparable.
+If you can't find the warranty documentation, here is a link.
+https://support.microsoft.com/en-gb/help/10811/lumia-manufacturers-limited-warranty

Status:

open

Original-Beitrag von: jayeff

Original-Beitrag von::

Hi @Dummy Dummy,

Before you open the phone. You said it was new. How new? Check the warranty documentation that came with the phone. It it is still within the warranty period, consult the documentation as to what you have to do to get a replacement, given that Microsoft have said that it is irreparable.

Status:

open