Ursprünglicher Beitrag von: richard ,
refund customer and install their old screen. hold your ground about the phone being hot when brought in. stay calm even when customer gets angry, easier said then done but at this point, it's not your fault, unless you bent the board when taking it out originally and damaged something under the emi shielding. if you did not then you're trying to avoid a negative review and hope the customer still keeps faith in repair.