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Ursprünglicher Beitrag von: Brandon Banas ,

Text:

I had the same exact problem, I contacted beats in chat on the site and gave them some info on serial number and such and they had me send them in to them (for free, they send you packing material to properly send with instructions plus packing label) and they replaced with new pair, haven't had a problem since, I haven't had to update them either, to my knowledge anyway, they still sound great and that was about a year ago. Hope this helps, it did for me.

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open