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Ursprünglicher Beitrag von: juanfgutierrez ,


A fix that worked for me:

1.  Unplug Headset from computer

2. Go to updater site and let it look for a device.

3. turn off the headset by holding power button for a few secs.

4.  Plug it in and hold the power button to turn it on at the same time.  DO NOT LET GO OF THE POWER BUTTON until the entire update process is complete.  (it takes about 5 minutes.)