3. Press and hold the laptop's Power button for 30 seconds to drain any residual power from the laptop.
4. Reconnect the charger to the laptop and switch the charger on. (leave the battery out at this stage)
5. Turn on the laptop.
''If the laptop starts OK and doesn't freeze'' after the Power reset, allow the laptop to boot all the way to the Windows desktop, wait until the HDD activity settles and then shutdown the laptop in the normal manner. When it has completely shutdown, switch off and disconnect the charger, reinsert the battery, reconnect and switch on the charger and start the laptop. Allow the laptop to boot all the way to the Windows desktop and then check the charging status of the battery. if it is charging, allow it to fully charge before disconnecting the charger.,
''If the laptop starts but "freezes" ''with a blue screen force shutdown the laptop by pressing the Power button until it shuts down.
Assuming that you have Win 10, you have a couple of choices.
1. Try to get into the Windows Recovery Environment in the following manner.
Turn on the laptop and when it freezes force shutdown the laptop. Do this 3 times in a row, i.e. start >boot > force shutdown >start > boot > force shutdown >start > boot > etc.
On the 3rd attempt the laptop should boot into the WRE.
When in WRE select ''Troubleshooting > Advanced > Startup repair'' and follow the prompts.
'''DO NOT''' select ''Reset this PC'' as this will reinstall Windows and erase all your data.
-
Once you can get into Windows OK and are satisfied that it is working OK , shutdown the laptop in ''the normal manner''.
+
Once you can get into Windows OK and are satisfied that it is working OK , shutdown the laptop in ''the normal manner''. When it has completely shutdown, switch off and disconnect the charger and reinsert the battery.
+
+
Reconnect and switch on the charger and turn on the laptop. When it has booted all the way to the desktop check the charging status of the battery. If it is charging allow it to fully charge before disconnecting the charger.
2. If the above doesn't work for whatever reason, have you got a Win 10 recovery USB? You can create one from any known working Win 10 computer. You'll need a 8GB USB flashdrive and 40-60 minutes of time. Go to ''Control panel > Recovery > Create USB recovery drive'' in the host PC.
When you have the USB recovery drive, insert into the laptop. You'll need to change the boot order to show USB as 1st option, also you'll have to change setting in BIOS to enable Legacy USB (or CSM -not sure with your model).
When the laptop boots from the USB select ''Troubleshooting > Advanced > Startup repair'' and follow the prompts.
'''DO NOT''' select ''Reset this PC'' as this will reinstall Windows and erase all your data.
Once you are satisfied that all is well, shutdown the laptop in the normal manner. When it has shutdown, remove the USB flashdrive and restart the laptop. Go into BIOS and undo the changes you made earlier (i.e. boot order and Legacy USB or CSM) and restart the laptop.
3. Press and hold the laptop's Power button for 30 seconds to drain any residual power from the laptop.
4. Reconnect the charger to the laptop and switch the charger on. (leave the battery out at this stage)
5. Turn on the laptop.
''If the laptop starts OK and doesn't freeze'' after the Power reset, allow the laptop to boot all the way to the Windows desktop, wait until the HDD activity settles and then shutdown the laptop in the normal manner. When it has completely shutdown, switch off and disconnect the charger, reinsert the battery, reconnect and switch on the charger and start the laptop. Allow the laptop to boot all the way to the Windows desktop and then check the charging status of the battery. if it is charging, allow it to fully charge before disconnecting the charger.,
''If the laptop starts but "freezes" ''with a blue screen force shutdown the laptop by pressing the Power button until it shuts down.
Assuming that you have Win 10, you have a couple of choices.
1. Try to get into the Windows Recovery Environment in the following manner.
Turn on the laptop and when it freezes force shutdown the laptop. Do this 3 times in a row, i.e. start >boot > force shutdown >start > boot > force shutdown >start > boot > etc.
On the 3rd attempt the laptop should boot into the WRE.
When in WRE select ''Troubleshooting > Advanced > Startup repair'' and follow the prompts.
'''DO NOT''' select ''Reset this PC'' as this will reinstall Windows and erase all your data.
-
Once you can get into Windows OK and are satisfied that it is working OK , shutdown the laptop in ''the normal manner''. When it has completely shutdown, switch off and disconnect the charger and reinsert the battery.
-
-
Reconnect and switch on the charger and turn on the laptop. When it has booted all the way to the desktop check the charging status of the battery. If it is charging allow it to fully charge before disconnecting the charger.
+
Once you can get into Windows OK and are satisfied that it is working OK , shutdown the laptop in ''the normal manner''.
2. If the above doesn't work for whatever reason, have you got a Win 10 recovery USB? You can create one from any known working Win 10 computer. You'll need a 8GB USB flashdrive and 40-60 minutes of time. Go to ''Control panel > Recovery > Create USB recovery drive'' in the host PC.
When you have the USB recovery drive, insert into the laptop. You'll need to change the boot order to show USB as 1st option, also you'll have to change setting in BIOS to enable Legacy USB (or CSM -not sure with your model).
When the laptop boots from the USB select ''Troubleshooting > Advanced > Startup repair'' and follow the prompts.
'''DO NOT''' select ''Reset this PC'' as this will reinstall Windows and erase all your data.
Once you are satisfied that all is well, shutdown the laptop in the normal manner. When it has shutdown, remove the USB flashdrive and restart the laptop. Go into BIOS and undo the changes you made earlier (i.e. boot order and Legacy USB or CSM) and restart the laptop.
3. Press and hold the laptop's Power button for 30 seconds to drain any residual power from the laptop.
4. Reconnect the charger to the laptop and switch the charger on. (leave the battery out at this stage)
5. Turn on the laptop.
''If the laptop starts OK and doesn't freeze'' after the Power reset, allow the laptop to boot all the way to the Windows desktop, wait until the HDD activity settles and then shutdown the laptop in the normal manner. When it has completely shutdown, switch off and disconnect the charger, reinsert the battery, reconnect and switch on the charger and start the laptop. Allow the laptop to boot all the way to the Windows desktop and then check the charging status of the battery. if it is charging, allow it to fully charge before disconnecting the charger.,
''If the laptop starts but "freezes" ''with a blue screen force shutdown the laptop by pressing the Power button until it shuts down.
Assuming that you have Win 10, you have a couple of choices.
1. Try to get into the Windows Recovery Environment in the following manner.
Turn on the laptop and when it freezes force shutdown the laptop. Do this 3 times in a row, i.e. start >boot > force shutdown >start > boot > force shutdown >start > boot > etc.
On the 3rd attempt the laptop should boot into the WRE.
When in WRE select ''Troubleshooting > Advanced > Startup repair'' and follow the prompts.
'''DO NOT''' select ''Reset this PC'' as this will reinstall Windows and erase all your data.
Once you can get into Windows OK and are satisfied that it is working OK , shutdown the laptop in ''the normal manner''. When it has completely shutdown, switch off and disconnect the charger and reinsert the battery.
Reconnect and switch on the charger and turn on the laptop. When it has booted all the way to the desktop check the charging status of the battery. If it is charging allow it to fully charge before disconnecting the charger.
-
2. If the above doesn't work for whatever reason, have you got a Win 10 recovery USB? You can create one from any known working Win 10 computer. You'll need a 8GB USB flashdive and 40-60 minutes of time. Go to ''Control panel > Recovery > Create USB recovery drive'' in the host PC.
+
2. If the above doesn't work for whatever reason, have you got a Win 10 recovery USB? You can create one from any known working Win 10 computer. You'll need a 8GB USB flashdrive and 40-60 minutes of time. Go to ''Control panel > Recovery > Create USB recovery drive'' in the host PC.
When you have the USB recovery drive, insert into the laptop. You'll need to change the boot order to show USB as 1st option, also you'll have to change setting in BIOS to enable Legacy USB (or CSM -not sure with your model).
When the laptop boots from the USB select ''Troubleshooting > Advanced > Startup repair'' and follow the prompts.
'''DO NOT''' select ''Reset this PC'' as this will reinstall Windows and erase all your data.
Once you are satisfied that all is well, shutdown the laptop in the normal manner. When it has shutdown, remove the USB flashdrive and restart the laptop. Go into BIOS and undo the changes you made earlier (i.e. boot order and Legacy USB or CSM) and restart the laptop.
3. Press and hold the laptop's Power button for 30 seconds to drain any residual power from the laptop.
4. Reconnect the charger to the laptop and switch the charger on. (leave the battery out at this stage)
5. Turn on the laptop.
-
''If the laptop starts OK and doesn't freeze after the Power reset, allow the laptop to boot all the way to the Windows desktop, wait until the HDD activity settles and then shutdown the laptop in the normal manner. When it has completely shutdown, switch off and disconnect the charger, reinsert the battery, reconnect and switch on the charger and start the laptop. Allow the laptop to boot all the way to the Windows desktop and then check the charging status of the battery. if it is charging, allow it to fully charge before disconnecting the charger.,
+
+
''If the laptop starts OK and doesn't freeze'' after the Power reset, allow the laptop to boot all the way to the Windows desktop, wait until the HDD activity settles and then shutdown the laptop in the normal manner. When it has completely shutdown, switch off and disconnect the charger, reinsert the battery, reconnect and switch on the charger and start the laptop. Allow the laptop to boot all the way to the Windows desktop and then check the charging status of the battery. if it is charging, allow it to fully charge before disconnecting the charger.,
''If the laptop starts but "freezes" ''with a blue screen force shutdown the laptop by pressing the Power button until it shuts down.
Assuming that you have Win 10, you have a couple of choices.
1. Try to get into the Windows Recovery Environment in the following manner.
Turn on the laptop and when it freezes force shutdown the laptop. Do this 3 times in a row, i.e. start >boot > force shutdown >start > boot > force shutdown >start > boot > etc.
On the 3rd attempt the laptop should boot into the WRE.
When in WRE select ''Troubleshooting > Advanced > Startup repair'' and follow the prompts.
'''DO NOT''' select ''Reset this PC'' as this will reinstall Windows and erase all your data.
Once you can get into Windows OK and are satisfied that it is working OK , shutdown the laptop in ''the normal manner''. When it has completely shutdown, switch off and disconnect the charger and reinsert the battery.
Reconnect and switch on the charger and turn on the laptop. When it has booted all the way to the desktop check the charging status of the battery. If it is charging allow it to fully charge before disconnecting the charger.
2. If the above doesn't work for whatever reason, have you got a Win 10 recovery USB? You can create one from any known working Win 10 computer. You'll need a 8GB USB flashdive and 40-60 minutes of time. Go to ''Control panel > Recovery > Create USB recovery drive'' in the host PC.
When you have the USB recovery drive, insert into the laptop. You'll need to change the boot order to show USB as 1st option, also you'll have to change setting in BIOS to enable Legacy USB (or CSM -not sure with your model).
When the laptop boots from the USB select ''Troubleshooting > Advanced > Startup repair'' and follow the prompts.
'''DO NOT''' select ''Reset this PC'' as this will reinstall Windows and erase all your data.
Once you are satisfied that all is well, shutdown the laptop in the normal manner. When it has shutdown, remove the USB flashdrive and restart the laptop. Go into BIOS and undo the changes you made earlier (i.e. boot order and Legacy USB or CSM) and restart the laptop.
3. Press and hold the laptop's Power button for 30 seconds to drain any residual power from the laptop.
4. Reconnect the charger to the laptop and switch the charger on. (leave the battery out at this stage)
5. Turn on the laptop.
+
''If the laptop starts OK and doesn't freeze after the Power reset, allow the laptop to boot all the way to the Windows desktop, wait until the HDD activity settles and then shutdown the laptop in the normal manner. When it has completely shutdown, switch off and disconnect the charger, reinsert the battery, reconnect and switch on the charger and start the laptop. Allow the laptop to boot all the way to the Windows desktop and then check the charging status of the battery. if it is charging, allow it to fully charge before disconnecting the charger.,
''If the laptop starts but "freezes" ''with a blue screen force shutdown the laptop by pressing the Power button until it shuts down.
Assuming that you have Win 10, you have a couple of choices.
1. Try to get into the Windows Recovery Environment in the following manner.
Turn on the laptop and when it freezes force shutdown the laptop. Do this 3 times in a row, i.e. start >boot > force shutdown >start > boot > force shutdown >start > boot > etc.
On the 3rd attempt the laptop should boot into the WRE.
When in WRE select ''Troubleshooting > Advanced > Startup repair'' and follow the prompts.
'''DO NOT''' select ''Reset this PC'' as this will reinstall Windows and erase all your data.
Once you can get into Windows OK and are satisfied that it is working OK , shutdown the laptop in ''the normal manner''. When it has completely shutdown, switch off and disconnect the charger and reinsert the battery.
Reconnect and switch on the charger and turn on the laptop. When it has booted all the way to the desktop check the charging status of the battery. If it is charging allow it to fully charge before disconnecting the charger.
2. If the above doesn't work for whatever reason, have you got a Win 10 recovery USB? You can create one from any known working Win 10 computer. You'll need a 8GB USB flashdive and 40-60 minutes of time. Go to ''Control panel > Recovery > Create USB recovery drive'' in the host PC.
When you have the USB recovery drive, insert into the laptop. You'll need to change the boot order to show USB as 1st option, also you'll have to change setting in BIOS to enable Legacy USB (or CSM -not sure with your model).
When the laptop boots from the USB select ''Troubleshooting > Advanced > Startup repair'' and follow the prompts.
'''DO NOT''' select ''Reset this PC'' as this will reinstall Windows and erase all your data.
Once you are satisfied that all is well, shutdown the laptop in the normal manner. When it has shutdown, remove the USB flashdrive and restart the laptop. Go into BIOS and undo the changes you made earlier (i.e. boot order and Legacy USB or CSM) and restart the laptop.
Hi @bartster ,
Try the following:
1. Disconnect the charger from the laptop.
2. Remove the battery from the laptop.
3. Press and hold the laptop's Power button for 30 seconds to drain any residual power from the laptop.
4. Reconnect the charger to the laptop and switch the charger on. (leave the battery out at this stage)
5. Turn on the laptop.
''If the laptop starts but "freezes" ''with a blue screen force shutdown the laptop by pressing the Power button until it shuts down.
Assuming that you have Win 10, you have a couple of choices.
1. Try to get into the Windows Recovery Environment in the following manner.
Turn on the laptop and when it freezes force shutdown the laptop. Do this 3 times in a row, i.e. start >boot > force shutdown >start > boot > force shutdown >start > boot > etc.
On the 3rd attempt the laptop should boot into the WRE.
When in WRE select ''Troubleshooting > Advanced > Startup repair'' and follow the prompts.
'''DO NOT''' select ''Reset this PC'' as this will reinstall Windows and erase all your data.
Once you can get into Windows OK and are satisfied that it is working OK , shutdown the laptop in ''the normal manner''. When it has completely shutdown, switch off and disconnect the charger and reinsert the battery.
Reconnect and switch on the charger and turn on the laptop. When it has booted all the way to the desktop check the charging status of the battery. If it is charging allow it to fully charge before disconnecting the charger.
2. If the above doesn't work for whatever reason, have you got a Win 10 recovery USB? You can create one from any known working Win 10 computer. You'll need a 8GB USB flashdive and 40-60 minutes of time. Go to ''Control panel > Recovery > Create USB recovery drive'' in the host PC.
When you have the USB recovery drive, insert into the laptop. You'll need to change the boot order to show USB as 1st option, also you'll have to change setting in BIOS to enable Legacy USB (or CSM -not sure with your model).
When the laptop boots from the USB select ''Troubleshooting > Advanced > Startup repair'' and follow the prompts.
'''DO NOT''' select ''Reset this PC'' as this will reinstall Windows and erase all your data.
Once you are satisfied that all is well, shutdown the laptop in the normal manner. When it has shutdown, remove the USB flashdrive and restart the laptop. Go into BIOS and undo the changes you made earlier (i.e. boot order and Legacy USB or CSM) and restart the laptop.