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Ursprünglicher Beitrag von: Augustine ,

Text:

Hi @nixni

Well, based on my experience, it is quite difficult when the product key has been redeemed.

Thats what the support has has told me.

I had contacted microsoft if they can change to another email address account, but well, they did not give me any further support after that.

Try contacting them and see how

web chat (talk to an agent)

https://support.office.com/home/contact

Describe the problem and click get help

https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers

or this

https://www.microsoft.com/en-gb/licensing/existing-customer/activation-centers.aspx

Status:

open