Gray screen problem in Dell Latitude E6540 when I watch an video
Original-Beitrag von::
Gray screen problem in Dell Latitude E6540
The computer functions normally
But when I want to watch a movie or a video either on my hard disk or on the internet ... the gray screen appears
{Note: if i minimize the video box for example in “vlc” the problem does not show .. but its appear on plein ecran mode when the video fills the computer screen}
The problem rarely appears immediately after the dell logo when the computer is turned on
To get rid of the problem I have to close the screen and open it… and so on every appearance
Here are some steps i've taken to try to diagnose the problem:
1 I connected an external monitor once with the HDMI cable and once with the VGA cable when the video started after a short time .. The problem appeared in the computer screen only and the external screen is good .. the video shows normal
2 i entered the safe mode and the problem still exists
3 I try to format the computer with Windows 7/10 and the problem still exists
4 I updated the drivers of the Intel and AMD graphics card and the problem still exists even without drivers
This is a video and illustrations
https://www.youtube.com/watch?v=sH_GAil-tXE&feature=youtu.be
I apologize for the language errors
Gray screen problem in Dell Latitude E6540 when I watch an video
Original-Beitrag von::
Gray screen problem in Dell Latitude E6540
The computer functions normally
But when I want to watch a movie or a video either on my hard disk or on the internet ... the gray screen appears
{Note: if i minimize the video box for example in “vlc” the problem does not show .. but its appear on plein ecran mode when the video fills the computer screen}
The problem rarely appears immediately after the dell logo when the computer is turned on
To get rid of the problem I have to close the screen and open it… and so on every appearance
Here are some steps i've taken to try to diagnose the problem:
1 I connected an external monitor once with the HDMI cable and once with the VGA cable when the video started after a short time .. The problem appeared in the computer screen only and the external screen is good .. the video shows normal
2 i entered the safe mode and the problem still exists
3 I try to format the computer with Windows 7/10 and the problem still exists
4 I updated the drivers of the Intel and AMD graphics card and the problem still exists even without drivers
This is a video and illustrations
https://www.youtube.com/watch?v=sH_GAil-tXE&feature=youtu.be
I apologize for the language errors