I'm having the same problem. I am beyond frustrated. My mom bought me a '''flip phone by ZTE''' . Phone worked great. But the second day when I try to text my friend the texting doesn't work on the keypad. Numbers work but not letters and I have no idea why. This is a brand new phone too so if wth is wrong with it. My mom paid for unlimited text and I can't even text on it?!! Don't get this phone! each time I try to figure it out online all I get is Smart phone advice not for the flip . I'm beyond !#^&@@ off that this doesn't work and I can't figure it out