Have you tried starting the phone in ''safe mode'' to see if the problem still occurs?
''To enter safe mode, with the phone on, long press your Power button. Then long press on the Power off option. You will then be asked to reboot into safe mode.''
To exit safe mode just turn off the phone in the normal manner and then turn on the phone.
-
If it works OK in safe mode then a downloaded app is the cause of the problem. The trick is to find out which one. You’ll need to uninstall each downloaded app, one by one, and test the phone in “normal mode” between each uninstall to see if the problem is still there or not. Once it stops then the last downloaded app that was uninstalled is the culprit.[br]
-
If it still fails when in safe mode, try resetting the phone and check if it still happens.
+
''If it works OK in safe mode'' then a downloaded app is the cause of the problem. The trick is to find out which one. You’ll need to uninstall each downloaded app, one by one, and test the phone in “normal mode” between each uninstall to see if the problem is still there or not. Once it stops then the last downloaded app that was uninstalled is the culprit.[br]
+
+
+
''If it still fails when in safe mode'', try resetting the phone and check if it still happens.
'''Before resetting the phone''' using the phone’s factory restore feature, ensure that you '''backup the phone''' using the phone’s backup feature as '''a factory restore will erase all your data and downloaded apps.'''
Once the phone has been reset to factory default, see if the problem still occurs.[br]
+
+
''If it still occurs'', you may have a hardware problem with the phone.
''If it doesn’t occur'', restore the phone from the backup that you made earlier, using the phone’s restore feature.
Once it has been restored to what it was, check if the problem still occurs.
''If it still doesn’t occur'' then the “reset” has resolved the problem
Have you tried starting the phone in ''safe mode'' to see if the problem still occurs?
''To enter safe mode, with the phone on, long press your Power button. Then long press on the Power off option. You will then be asked to reboot into safe mode.''
To exit safe mode just turn off the phone in the normal manner and then turn on the phone.
If it works OK in safe mode then a downloaded app is the cause of the problem. The trick is to find out which one. You’ll need to uninstall each downloaded app, one by one, and test the phone in “normal mode” between each uninstall to see if the problem is still there or not. Once it stops then the last downloaded app that was uninstalled is the culprit.[br]
-
if it still fails when in safe mode, try resetting the phone and check if it still happens.
+
If it still fails when in safe mode, try resetting the phone and check if it still happens.
-
'''''Before resetting the phone''' using the phone’s factory restore feature, ensure that you '''backup the phone''' using the phone’s backup feature as '''a factory restore will erase all your data and downloaded apps.'''''
+
'''Before resetting the phone''' using the phone’s factory restore feature, ensure that you '''backup the phone''' using the phone’s backup feature as '''a factory restore will erase all your data and downloaded apps.'''
Once the phone has been reset to factory default, see if the problem still occurs.[br]
''If it still occurs'', you may have a hardware problem with the phone.
''If it doesn’t occur'', restore the phone from the backup that you made earlier, using the phone’s restore feature.
Once it has been restored to what it was, check if the problem still occurs.
''If it still doesn’t occur'' then the “reset” has resolved the problem
Have you tried starting the phone in ''safe mode'' to see if the problem still occurs?
''To enter safe mode, with the phone on, long press your Power button. Then long press on the Power off option. You will then be asked to reboot into safe mode.''
To exit safe mode just turn off the phone in the normal manner and then turn on the phone.
If it works OK in safe mode then a downloaded app is the cause of the problem. The trick is to find out which one. You’ll need to uninstall each downloaded app, one by one, and test the phone in “normal mode” between each uninstall to see if the problem is still there or not. Once it stops then the last downloaded app that was uninstalled is the culprit.[br]
+
if it still fails when in safe mode, try resetting the phone and check if it still happens.
-
-
if it still fails when in safe mode, try resetting the phone and check if it happens.
-
-
''Before resetting the phone using the phone’s factory restore feature, ensure that you '''backup the phone''' using the phone’s backup feature as a factory restore will erase all your data and downloaded apps.''
+
'''''Before resetting the phone''' using the phone’s factory restore feature, ensure that you '''backup the phone''' using the phone’s backup feature as '''a factory restore will erase all your data and downloaded apps.'''''
Once the phone has been reset to factory default, see if the problem still occurs.[br]
-
-
''If it still occurs'', you may have a hardware problem with the phone.
''If it doesn’t occur'', restore the phone from the backup that you made earlier, using the phone’s restore feature.
Once it has been restored to what it was, check if the problem still occurs.
''If it still doesn’t occur'' then the “reset” has resolved the problem
Have you tried starting the phone in ''safe mode'' to see if the problem still occurs?
-
''To enter safe mode, long press your Power button. Then long press on the Power off option. You will then be asked to reboot into safe mode.''
+
''To enter safe mode, with the phone on, long press your Power button. Then long press on the Power off option. You will then be asked to reboot into safe mode.''
To exit safe mode just turn off the phone in the normal manner and then turn on the phone.
If it works OK in safe mode then a downloaded app is the cause of the problem. The trick is to find out which one. You’ll need to uninstall each downloaded app, one by one, and test the phone in “normal mode” between each uninstall to see if the problem is still there or not. Once it stops then the last downloaded app that was uninstalled is the culprit.[br]
+
+
if it still fails when in safe mode, try resetting the phone and check if it happens.
''Before resetting the phone using the phone’s factory restore feature, ensure that you '''backup the phone''' using the phone’s backup feature as a factory restore will erase all your data and downloaded apps.''
Once the phone has been reset to factory default, see if the problem still occurs.[br]
+
+
''If it still occurs'', you may have a hardware problem with the phone.
''If it doesn’t occur'', restore the phone from the backup that you made earlier, using the phone’s restore feature.
Once it has been restored to what it was, check if the problem still occurs.
''If it still doesn’t occur'' then the “reset” has resolved the problem
Have you tried starting the phone in ''safe mode'' to see if the problem still occurs?
-
''To do this, long press your Power button. Then long press on the Power off option. You will then be asked to reboot into safe mode. When your phone restarts it will not load any Apps allowing you to disable any troublesome ones.''
+
''To enter safe mode, long press your Power button. Then long press on the Power off option. You will then be asked to reboot into safe mode.''
-
To exit safe mode just turn off the phone in the normal manner and turn the phone.
+
To exit safe mode just turn off the phone in the normal manner and then turn on the phone.
If it works OK in safe mode then a downloaded app is the cause of the problem. The trick is to find out which one. You’ll need to uninstall each downloaded app, one by one, and test the phone in “normal mode” between each uninstall to see if the problem is still there or not. Once it stops then the last downloaded app that was uninstalled is the culprit.[br]
-
if it still fails when in safe mode, try resetting the phone and check if it happens.
''Before resetting the phone using the phone’s factory restore feature, ensure that you '''backup the phone''' using the phone’s backup feature as a factory restore will erase all your data and downloaded apps.''
Once the phone has been reset to factory default, see if the problem still occurs.[br]
-
''If it still occurs'', you may have a hardware problem with the phone.
''If it doesn’t occur'', restore the phone from the backup that you made earlier, using the phone’s restore feature.
Once it has been restored to what it was, check if the problem still occurs.
''If it still doesn’t occur'' then the “reset” has resolved the problem
Hi @brunbo1 ,
Have you tried starting the phone in ''safe mode'' to see if the problem still occurs?
''To do this, long press your Power button. Then long press on the Power off option. You will then be asked to reboot into safe mode. When your phone restarts it will not load any Apps allowing you to disable any troublesome ones.''
To exit safe mode just turn off the phone in the normal manner and turn the phone.
If it works OK in safe mode then a downloaded app is the cause of the problem. The trick is to find out which one. You’ll need to uninstall each downloaded app, one by one, and test the phone in “normal mode” between each uninstall to see if the problem is still there or not. Once it stops then the last downloaded app that was uninstalled is the culprit.[br]
if it still fails when in safe mode, try resetting the phone and check if it happens.
''Before resetting the phone using the phone’s factory restore feature, ensure that you '''backup the phone''' using the phone’s backup feature as a factory restore will erase all your data and downloaded apps.''
Once the phone has been reset to factory default, see if the problem still occurs.[br]
''If it still occurs'', you may have a hardware problem with the phone.
''If it doesn’t occur'', restore the phone from the backup that you made earlier, using the phone’s restore feature.
Once it has been restored to what it was, check if the problem still occurs.
''If it still doesn’t occur'' then the “reset” has resolved the problem