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Aktuelle Version von: Leslie Leslie ,

Titel:

Warranty on screen with ghost touch.

Text:

I have a iphone X and it is about 20 months old, Apple have a screen replacemt program for the iphone X when the screen has a defect  (not when it have a broken glass),

https://support.apple.com/en-gb/iphone-x-display-module-replacement-program

I have made a apointment by Genius Bar last week but in the mean time my phone felt on its back and the rear glass is broken. Will Apple replace the screen or refuse it?

A article on the web show this text :

''The waranty does not apply to cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports, or defects caused by normal wear and tear or otherwise due to the normal aging of the device. If no hardware issue is present and cosmetic damage is  the only reported issue, then deny a repair or replacement.''

Gerät:

iPhone X

Status:

open

Akzeptierte Antwort:

+617684

Bearbeitet von: Leslie Leslie ,

Titel:

Warranty on screen with ghost touch.

Text:

I have a iphone X and it is about 20 months old, Apple have a screen replacemt program for the iphone X when the screen has a defect (not when it have a broken glass),
https://support.apple.com/en-gb/iphone-x-display-module-replacement-program
I have made a apointment by Genius Bar last week but in the mean time my phone felt on its back and the rear glass is broken. Will Apple replace the screen or refuse it?
A article on the web show this text :
-The waranty does not apply to cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports, or defects caused by normal wear and tear or otherwise due to the normal aging of the device. If no hardware issue is present and cosmetic damage is the only reported issue, then deny a repair or replacement.
+''The waranty does not apply to cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports, or defects caused by normal wear and tear or otherwise due to the normal aging of the device. If no hardware issue is present and cosmetic damage is the only reported issue, then deny a repair or replacement.''

Gerät:

iPhone X

Status:

open

Ursprünglicher Beitrag von: Leslie Leslie ,

Titel:

Warranty on screen with ghost touch.

Text:

I have a iphone X and it is about 20 months old, Apple have a screen replacemt program for the iphone X when the screen has a defect  (not when it have a broken glass),

https://support.apple.com/en-gb/iphone-x-display-module-replacement-program

I have made a apointment by Genius Bar last week but in the mean time my phone felt on its back and the rear glass is broken. Will Apple replace the screen or refuse it?

A article on the web show this text :

The waranty does not apply to cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports, or defects caused by normal wear and tear or otherwise due to the normal aging of the device. If no hardware issue is present and cosmetic damage is  the only reported issue, then deny a repair or replacement.

Gerät:

iPhone X

Status:

open