Did you mean that you checked that the PC is configured to use the correct recording device under ''Control Panel > Sound > Recording'' or the ''Realtek Audio Manager'' control panel?
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Did you mean that you checked that the PC is configured to use the correct recording device under ''Control Panel > Sound > Recording'' and there was no option there?
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If only the Realtek audio manager, then in Sounds > Recording select the proper recording device, right-click on it, and select "Set Default Device"
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Here’s how to find Realtek Audio manager:
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Go to ''C:\Program Files > Realtek > Audio > HDA'' > RtHDVCpl.exe. If it is there, select it and double-click it, the Realtek HD Audio Manager should open.
Hi @albertunstein
Did you mean that you checked that the PC is configured to use the correct recording device under ''Control Panel > Sound > Recording'' or the ''Realtek Audio Manager'' control panel?
If only the Realtek audio manager, then in Sounds > Recording select the proper recording device, right-click on it, and select "Set Default Device"