Aktuelle Version von: jayeff
Original-Beitrag von::
| Hi @nancyk | |
| Do other BT devices connect OK to the laptop? | |
| Check what version BT drivers are installed in the laptop, according to the Asus [link|https://www.asus.com/supportonly/ga502du/helpdesk_download/|support] page for your model the latest version BT drivers is V22.130.0.2 2022/10/07. | |
| If yours are an earlier version try updating the BT drivers either through Device Manager or manually install them yourself | |
| To get to Device Manager in Win 10, press the Win key + x key key (both together) and click on the Device Manager link in the options box that appears. | |
| To check the driver version when the Device manager window opens, scroll down to the Bluetooth category and click on the category to see the hardware entry. ''Right click'' on the BT device and click on ''Properties > Driver'' to see the version number. | |
| To update drivers, ''right click'' on the BT device and click on ''Update drivers'' and follow the prompts. You need to be online for this to work. | |
| To manually install them click on the Asus link above, and in the Please select OS search box, click on ''Please choose'' and select ''Win 10 64-bit.'' Scroll down to find the BT driver download link. | |
| If the drivers are up to date, try uninstalling the BT device in Device Manager and then let Windows reinstall it for you. In Device Manager, ''right click on the BT entry'' and click on ''Uninstall Device'' and follow the prompts. Close the Device Manager window and restart the laptop in the normal manner i.e. either Shut down and then power on again or select Restart from the power button icon on the desktop. | |
| === Update (11/29/2022) === | |
| Hi @nancyk | |
| Your BT driver version seems a bit old if it is an Intel BT, so perhaps first verify what actual make and model BT is installed | |
| To find the BT device ID info and perhaps this will find the manufacturer of the BT used in the laptop | |
| Go to Device manager > Bluetooth > right click on BT hardware entry > Properties > Details > click the arrowhead in the "Properties box" scroll down and click on Hardware IDs > in the Values box the top line should have a Ven_??? and a Dev_??? and perhaps a subsys_??? and Rev_??? | |
| This information relates to the Vendor, Device and more specific info regarding the device itself (subsystem and revision) i.e. it identifies who made it and what model it actually is. | |
| Search online for ''Ven (insert number) Dev (insert number)'' and check what info results about the maker and the device e.g. Ven_10EC = Realtek, Ven _8068 =Intel Corporation etc | |
| Once you have the BT make and model number search online for (''insert BT make and model) drivers.'' try to find the ''manufacturer's website'' e.g. Intel? | |
| There's also this [link|https://ivanrf.com/en/latest-asus-drivers-for-windows-10/#bluetooth|website] which provides Asus drivers and I've used them in the past with no problem. Find the Bluetooth drivers for the BT model in your laptop (model name as you found above) and download them and install and check. | |
| Just querying if you can connect other BT devices to the laptop OK? | |
| - | Does the WiFi work OK? - Asking because the WiFi and the BT share the same antenna in the laptop and sometimes even the same IC on the motherboard. Try using the earphones as close as possible to the laptop i.e. <10cm and check if it connects and works OK. Difficult I know when trying to listen to eaphones. If it does then you have an antenna problem in the laptop. |
| + | Does the WiFi work OK? - Asking because the WiFi and the BT share the same antenna in the laptop and sometimes even the same IC on the motherboard. Try using the earphones as close as possible to the laptop's lid i.e. <10cm and check if it connects and works OK. Difficult I know when trying to listen to eaphones. If it does then you have an antenna problem in the laptop. |
Status:
open
Bearbeitet von: jayeff
Original-Beitrag von::
| Hi @nancyk | |
| Do other BT devices connect OK to the laptop? | |
| Check what version BT drivers are installed in the laptop, according to the Asus [link|https://www.asus.com/supportonly/ga502du/helpdesk_download/|support] page for your model the latest version BT drivers is V22.130.0.2 2022/10/07. | |
| If yours are an earlier version try updating the BT drivers either through Device Manager or manually install them yourself | |
| To get to Device Manager in Win 10, press the Win key + x key key (both together) and click on the Device Manager link in the options box that appears. | |
| To check the driver version when the Device manager window opens, scroll down to the Bluetooth category and click on the category to see the hardware entry. ''Right click'' on the BT device and click on ''Properties > Driver'' to see the version number. | |
| To update drivers, ''right click'' on the BT device and click on ''Update drivers'' and follow the prompts. You need to be online for this to work. | |
| To manually install them click on the Asus link above, and in the Please select OS search box, click on ''Please choose'' and select ''Win 10 64-bit.'' Scroll down to find the BT driver download link. | |
| If the drivers are up to date, try uninstalling the BT device in Device Manager and then let Windows reinstall it for you. In Device Manager, ''right click on the BT entry'' and click on ''Uninstall Device'' and follow the prompts. Close the Device Manager window and restart the laptop in the normal manner i.e. either Shut down and then power on again or select Restart from the power button icon on the desktop. | |
| === Update (11/29/2022) === | |
| Hi @nancyk | |
| Your BT driver version seems a bit old if it is an Intel BT, so perhaps first verify what actual make and model BT is installed | |
| To find the BT device ID info and perhaps this will find the manufacturer of the BT used in the laptop | |
| Go to Device manager > Bluetooth > right click on BT hardware entry > Properties > Details > click the arrowhead in the "Properties box" scroll down and click on Hardware IDs > in the Values box the top line should have a Ven_??? and a Dev_??? and perhaps a subsys_??? and Rev_??? | |
| This information relates to the Vendor, Device and more specific info regarding the device itself (subsystem and revision) i.e. it identifies who made it and what model it actually is. | |
| Search online for ''Ven (insert number) Dev (insert number)'' and check what info results about the maker and the device e.g. Ven_10EC = Realtek, Ven _8068 =Intel Corporation etc | |
| Once you have the BT make and model number search online for (''insert BT make and model) drivers.'' try to find the ''manufacturer's website'' e.g. Intel? | |
| There's also this [link|https://ivanrf.com/en/latest-asus-drivers-for-windows-10/#bluetooth|website] which provides Asus drivers and I've used them in the past with no problem. Find the Bluetooth drivers for the BT model in your laptop (model name as you found above) and download them and install and check. | |
| Just querying if you can connect other BT devices to the laptop OK? | |
| - | Does the WiFi work OK? - Asking because the WiFi and the BT share the same antenna in the laptop and sometimes even the same IC on the motherboard. Try |
| + | Does the WiFi work OK? - Asking because the WiFi and the BT share the same antenna in the laptop and sometimes even the same IC on the motherboard. Try using the earphones as close as possible to the laptop i.e. <10cm and check if it connects and works OK. Difficult I know when trying to listen to eaphones. If it does then you have an antenna problem in the laptop. |
Status:
open
Bearbeitet von: jayeff
Original-Beitrag von::
| Hi @nancyk | |
| Do other BT devices connect OK to the laptop? | |
| Check what version BT drivers are installed in the laptop, according to the Asus [link|https://www.asus.com/supportonly/ga502du/helpdesk_download/|support] page for your model the latest version BT drivers is V22.130.0.2 2022/10/07. | |
| If yours are an earlier version try updating the BT drivers either through Device Manager or manually install them yourself | |
| To get to Device Manager in Win 10, press the Win key + x key key (both together) and click on the Device Manager link in the options box that appears. | |
| To check the driver version when the Device manager window opens, scroll down to the Bluetooth category and click on the category to see the hardware entry. ''Right click'' on the BT device and click on ''Properties > Driver'' to see the version number. | |
| To update drivers, ''right click'' on the BT device and click on ''Update drivers'' and follow the prompts. You need to be online for this to work. | |
| To manually install them click on the Asus link above, and in the Please select OS search box, click on ''Please choose'' and select ''Win 10 64-bit.'' Scroll down to find the BT driver download link. | |
| If the drivers are up to date, try uninstalling the BT device in Device Manager and then let Windows reinstall it for you. In Device Manager, ''right click on the BT entry'' and click on ''Uninstall Device'' and follow the prompts. Close the Device Manager window and restart the laptop in the normal manner i.e. either Shut down and then power on again or select Restart from the power button icon on the desktop. | |
| === Update (11/29/2022) === | |
| Hi @nancyk | |
| - | Your BT driver version seems a bit old so perhaps first verify what actual make and model BT is installed |
| + | Your BT driver version seems a bit old if it is an Intel BT, so perhaps first verify what actual make and model BT is installed |
| To find the BT device ID info and perhaps this will find the manufacturer of the BT used in the laptop | |
| Go to Device manager > Bluetooth > right click on BT hardware entry > Properties > Details > click the arrowhead in the "Properties box" scroll down and click on Hardware IDs > in the Values box the top line should have a Ven_??? and a Dev_??? and perhaps a subsys_??? and Rev_??? | |
| This information relates to the Vendor, Device and more specific info regarding the device itself (subsystem and revision) i.e. it identifies who made it and what model it actually is. | |
| Search online for ''Ven (insert number) Dev (insert number)'' and check what info results about the maker and the device e.g. Ven_10EC = Realtek, Ven _8068 =Intel Corporation etc | |
| Once you have the BT make and model number search online for (''insert BT make and model) drivers.'' try to find the ''manufacturer's website'' e.g. Intel? | |
| There's also this [link|https://ivanrf.com/en/latest-asus-drivers-for-windows-10/#bluetooth|website] which provides Asus drivers and I've used them in the past with no problem. Find the Bluetooth drivers for the BT model in your laptop (model name as you found above) and download them and install and check. | |
| Just querying if you can connect other BT devices to the laptop OK? | |
| Does the WiFi work OK? - Asking because the WiFi and the BT share the same antenna in the laptop and sometimes even the same IC on the motherboard. Try placing the speaker as close as possible to the laptop i.e. <10cm and check if it connects and works OK. If it does then you have an antenna problem in the laptop. |
Status:
open
Bearbeitet von: jayeff
Original-Beitrag von::
| Hi @nancyk | |
| Do other BT devices connect OK to the laptop? | |
| Check what version BT drivers are installed in the laptop, according to the Asus [link|https://www.asus.com/supportonly/ga502du/helpdesk_download/|support] page for your model the latest version BT drivers is V22.130.0.2 2022/10/07. | |
| If yours are an earlier version try updating the BT drivers either through Device Manager or manually install them yourself | |
| To get to Device Manager in Win 10, press the Win key + x key key (both together) and click on the Device Manager link in the options box that appears. | |
| To check the driver version when the Device manager window opens, scroll down to the Bluetooth category and click on the category to see the hardware entry. ''Right click'' on the BT device and click on ''Properties > Driver'' to see the version number. | |
| To update drivers, ''right click'' on the BT device and click on ''Update drivers'' and follow the prompts. You need to be online for this to work. | |
| To manually install them click on the Asus link above, and in the Please select OS search box, click on ''Please choose'' and select ''Win 10 64-bit.'' Scroll down to find the BT driver download link. | |
| If the drivers are up to date, try uninstalling the BT device in Device Manager and then let Windows reinstall it for you. In Device Manager, ''right click on the BT entry'' and click on ''Uninstall Device'' and follow the prompts. Close the Device Manager window and restart the laptop in the normal manner i.e. either Shut down and then power on again or select Restart from the power button icon on the desktop. | |
| === Update (11/29/2022) === | |
| Hi @nancyk | |
| Your BT driver version seems a bit old so perhaps first verify what actual make and model BT is installed | |
| To find the BT device ID info and perhaps this will find the manufacturer of the BT used in the laptop | |
| Go to Device manager > Bluetooth > right click on BT hardware entry > Properties > Details > click the arrowhead in the "Properties box" scroll down and click on Hardware IDs > in the Values box the top line should have a Ven_??? and a Dev_??? and perhaps a subsys_??? and Rev_??? | |
| This information relates to the Vendor, Device and more specific info regarding the device itself (subsystem and revision) i.e. it identifies who made it and what model it actually is. | |
| Search online for ''Ven (insert number) Dev (insert number)'' and check what info results about the maker and the device e.g. Ven_10EC = Realtek, Ven _8068 =Intel Corporation etc | |
| Once you have the BT make and model number search online for (''insert BT make and model) drivers.'' try to find the ''manufacturer's website'' e.g. Intel? | |
| There's also this [link|https://ivanrf.com/en/latest-asus-drivers-for-windows-10/#bluetooth|website] which provides Asus drivers and I've used them in the past with no problem. Find the Bluetooth drivers for the BT model in your laptop (model name as you found above) and download them and install and check. | |
| Just querying if you can connect other BT devices to the laptop OK? | |
| - | Does the speaker appear in the laptop's BT available devices list? |
| - | |
| Does the WiFi work OK? - Asking because the WiFi and the BT share the same antenna in the laptop and sometimes even the same IC on the motherboard. Try placing the speaker as close as possible to the laptop i.e. <10cm and check if it connects and works OK. If it does then you have an antenna problem in the laptop. |
Status:
open
Bearbeitet von: jayeff
Original-Beitrag von::
| Hi @nancyk | |
| Do other BT devices connect OK to the laptop? | |
| Check what version BT drivers are installed in the laptop, according to the Asus [link|https://www.asus.com/supportonly/ga502du/helpdesk_download/|support] page for your model the latest version BT drivers is V22.130.0.2 2022/10/07. | |
| If yours are an earlier version try updating the BT drivers either through Device Manager or manually install them yourself | |
| To get to Device Manager in Win 10, press the Win key + x key key (both together) and click on the Device Manager link in the options box that appears. | |
| To check the driver version when the Device manager window opens, scroll down to the Bluetooth category and click on the category to see the hardware entry. ''Right click'' on the BT device and click on ''Properties > Driver'' to see the version number. | |
| To update drivers, ''right click'' on the BT device and click on ''Update drivers'' and follow the prompts. You need to be online for this to work. | |
| To manually install them click on the Asus link above, and in the Please select OS search box, click on ''Please choose'' and select ''Win 10 64-bit.'' Scroll down to find the BT driver download link. | |
| If the drivers are up to date, try uninstalling the BT device in Device Manager and then let Windows reinstall it for you. In Device Manager, ''right click on the BT entry'' and click on ''Uninstall Device'' and follow the prompts. Close the Device Manager window and restart the laptop in the normal manner i.e. either Shut down and then power on again or select Restart from the power button icon on the desktop. | |
| === Update (11/29/2022) === | |
| Hi @nancyk | |
| Your BT driver version seems a bit old so perhaps first verify what actual make and model BT is installed | |
| To find the BT device ID info and perhaps this will find the manufacturer of the BT used in the laptop | |
| - | Go to Device manager > Bluetooth > right click on BT hardware entry > Properties > Details > in the "Properties box" scroll down and click on Hardware IDs > in the Values box the top line should have a Ven_??? and a Dev_??? and perhaps a subsys_??? and Rev_??? |
| + | Go to Device manager > Bluetooth > right click on BT hardware entry > Properties > Details > click the arrowhead in the "Properties box" scroll down and click on Hardware IDs > in the Values box the top line should have a Ven_??? and a Dev_??? and perhaps a subsys_??? and Rev_??? |
| This information relates to the Vendor, Device and more specific info regarding the device itself (subsystem and revision) i.e. it identifies who made it and what model it actually is. | |
| Search online for ''Ven (insert number) Dev (insert number)'' and check what info results about the maker and the device e.g. Ven_10EC = Realtek, Ven _8068 =Intel Corporation etc | |
| Once you have the BT make and model number search online for (''insert BT make and model) drivers.'' try to find the ''manufacturer's website'' e.g. Intel? | |
| There's also this [link|https://ivanrf.com/en/latest-asus-drivers-for-windows-10/#bluetooth|website] which provides Asus drivers and I've used them in the past with no problem. Find the Bluetooth drivers for the BT model in your laptop (model name as you found above) and download them and install and check. | |
| Just querying if you can connect other BT devices to the laptop OK? | |
| Does the speaker appear in the laptop's BT available devices list? | |
| Does the WiFi work OK? - Asking because the WiFi and the BT share the same antenna in the laptop and sometimes even the same IC on the motherboard. Try placing the speaker as close as possible to the laptop i.e. <10cm and check if it connects and works OK. If it does then you have an antenna problem in the laptop. |
Status:
open
Bearbeitet von: jayeff
Original-Beitrag von::
| Hi @nancyk | |
| Do other BT devices connect OK to the laptop? | |
| Check what version BT drivers are installed in the laptop, according to the Asus [link|https://www.asus.com/supportonly/ga502du/helpdesk_download/|support] page for your model the latest version BT drivers is V22.130.0.2 2022/10/07. | |
| If yours are an earlier version try updating the BT drivers either through Device Manager or manually install them yourself | |
| To get to Device Manager in Win 10, press the Win key + x key key (both together) and click on the Device Manager link in the options box that appears. | |
| To check the driver version when the Device manager window opens, scroll down to the Bluetooth category and click on the category to see the hardware entry. ''Right click'' on the BT device and click on ''Properties > Driver'' to see the version number. | |
| To update drivers, ''right click'' on the BT device and click on ''Update drivers'' and follow the prompts. You need to be online for this to work. | |
| To manually install them click on the Asus link above, and in the Please select OS search box, click on ''Please choose'' and select ''Win 10 64-bit.'' Scroll down to find the BT driver download link. | |
| If the drivers are up to date, try uninstalling the BT device in Device Manager and then let Windows reinstall it for you. In Device Manager, ''right click on the BT entry'' and click on ''Uninstall Device'' and follow the prompts. Close the Device Manager window and restart the laptop in the normal manner i.e. either Shut down and then power on again or select Restart from the power button icon on the desktop. | |
| === Update (11/29/2022) === | |
| Hi @nancyk | |
| Your BT driver version seems a bit old so perhaps first verify what actual make and model BT is installed | |
| To find the BT device ID info and perhaps this will find the manufacturer of the BT used in the laptop | |
| Go to Device manager > Bluetooth > right click on BT hardware entry > Properties > Details > in the "Properties box" scroll down and click on Hardware IDs > in the Values box the top line should have a Ven_??? and a Dev_??? and perhaps a subsys_??? and Rev_??? | |
| This information relates to the Vendor, Device and more specific info regarding the device itself (subsystem and revision) i.e. it identifies who made it and what model it actually is. | |
| Search online for ''Ven (insert number) Dev (insert number)'' and check what info results about the maker and the device e.g. Ven_10EC = Realtek, Ven _8068 =Intel Corporation etc | |
| Once you have the BT make and model number search online for (''insert BT make and model) drivers.'' try to find the ''manufacturer's website'' e.g. Intel? | |
| There's also this [link|https://ivanrf.com/en/latest-asus-drivers-for-windows-10/#bluetooth|website] which provides Asus drivers and I've used them in the past with no problem. Find the Bluetooth drivers for the BT model in your laptop (model name as you found above) and download them and install and check. | |
| Just querying if you can connect other BT devices to the laptop OK? | |
| Does the speaker appear in the laptop's BT available devices list? | |
| - | Does the WiFi work OK? - Asking because the WiFi and the BT share the same antenna in the laptop and sometimes even the same IC on the motherboard |
| + | Does the WiFi work OK? - Asking because the WiFi and the BT share the same antenna in the laptop and sometimes even the same IC on the motherboard. Try placing the speaker as close as possible to the laptop i.e. <10cm and check if it connects and works OK. If it does then you have an antenna problem in the laptop. |
Status:
open
Bearbeitet von: jayeff
Original-Beitrag von::
| Hi @nancyk | |
| Do other BT devices connect OK to the laptop? | |
| Check what version BT drivers are installed in the laptop, according to the Asus [link|https://www.asus.com/supportonly/ga502du/helpdesk_download/|support] page for your model the latest version BT drivers is V22.130.0.2 2022/10/07. | |
| If yours are an earlier version try updating the BT drivers either through Device Manager or manually install them yourself | |
| To get to Device Manager in Win 10, press the Win key + x key key (both together) and click on the Device Manager link in the options box that appears. | |
| To check the driver version when the Device manager window opens, scroll down to the Bluetooth category and click on the category to see the hardware entry. ''Right click'' on the BT device and click on ''Properties > Driver'' to see the version number. | |
| To update drivers, ''right click'' on the BT device and click on ''Update drivers'' and follow the prompts. You need to be online for this to work. | |
| To manually install them click on the Asus link above, and in the Please select OS search box, click on ''Please choose'' and select ''Win 10 64-bit.'' Scroll down to find the BT driver download link. | |
| If the drivers are up to date, try uninstalling the BT device in Device Manager and then let Windows reinstall it for you. In Device Manager, ''right click on the BT entry'' and click on ''Uninstall Device'' and follow the prompts. Close the Device Manager window and restart the laptop in the normal manner i.e. either Shut down and then power on again or select Restart from the power button icon on the desktop. | |
| === Update (11/29/2022) === | |
| Hi @nancyk | |
| Your BT driver version seems a bit old so perhaps first verify what actual make and model BT is installed | |
| To find the BT device ID info and perhaps this will find the manufacturer of the BT used in the laptop | |
| Go to Device manager > Bluetooth > right click on BT hardware entry > Properties > Details > in the "Properties box" scroll down and click on Hardware IDs > in the Values box the top line should have a Ven_??? and a Dev_??? and perhaps a subsys_??? and Rev_??? | |
| This information relates to the Vendor, Device and more specific info regarding the device itself (subsystem and revision) i.e. it identifies who made it and what model it actually is. | |
| Search online for ''Ven (insert number) Dev (insert number)'' and check what info results about the maker and the device e.g. Ven_10EC = Realtek, Ven _8068 =Intel Corporation etc | |
| Once you have the BT make and model number search online for (''insert BT make and model) drivers.'' try to find the ''manufacturer's website'' e.g. Intel? | |
| There's also this [link|https://ivanrf.com/en/latest-asus-drivers-for-windows-10/#bluetooth|website] which provides Asus drivers and I've used them in the past with no problem. Find the Bluetooth drivers for the BT model in your laptop (model name as you found above) and download them and install and check. | |
| + | |
| + | Just querying if you can connect other BT devices to the laptop OK? |
| + | |
| + | Does the speaker appear in the laptop's BT available devices list? |
| + | |
| + | Does the WiFi work OK? - Asking because the WiFi and the BT share the same antenna in the laptop and sometimes even the same IC on the motherboard |
Status:
open
Bearbeitet von: jayeff
Original-Beitrag von::
| Hi @nancyk | |
| Do other BT devices connect OK to the laptop? | |
| Check what version BT drivers are installed in the laptop, according to the Asus [link|https://www.asus.com/supportonly/ga502du/helpdesk_download/|support] page for your model the latest version BT drivers is V22.130.0.2 2022/10/07. | |
| If yours are an earlier version try updating the BT drivers either through Device Manager or manually install them yourself | |
| To get to Device Manager in Win 10, press the Win key + x key key (both together) and click on the Device Manager link in the options box that appears. | |
| To check the driver version when the Device manager window opens, scroll down to the Bluetooth category and click on the category to see the hardware entry. ''Right click'' on the BT device and click on ''Properties > Driver'' to see the version number. | |
| To update drivers, ''right click'' on the BT device and click on ''Update drivers'' and follow the prompts. You need to be online for this to work. | |
| To manually install them click on the Asus link above, and in the Please select OS search box, click on ''Please choose'' and select ''Win 10 64-bit.'' Scroll down to find the BT driver download link. | |
| If the drivers are up to date, try uninstalling the BT device in Device Manager and then let Windows reinstall it for you. In Device Manager, ''right click on the BT entry'' and click on ''Uninstall Device'' and follow the prompts. Close the Device Manager window and restart the laptop in the normal manner i.e. either Shut down and then power on again or select Restart from the power button icon on the desktop. | |
| === Update (11/29/2022) === | |
| Hi @nancyk | |
| Your BT driver version seems a bit old so perhaps first verify what actual make and model BT is installed | |
| To find the BT device ID info and perhaps this will find the manufacturer of the BT used in the laptop | |
| Go to Device manager > Bluetooth > right click on BT hardware entry > Properties > Details > in the "Properties box" scroll down and click on Hardware IDs > in the Values box the top line should have a Ven_??? and a Dev_??? and perhaps a subsys_??? and Rev_??? | |
| This information relates to the Vendor, Device and more specific info regarding the device itself (subsystem and revision) i.e. it identifies who made it and what model it actually is. | |
| Search online for ''Ven (insert number) Dev (insert number)'' and check what info results about the maker and the device e.g. Ven_10EC = Realtek, Ven _8068 =Intel Corporation etc | |
| Once you have the BT make and model number search online for (''insert BT make and model) drivers.'' try to find the ''manufacturer's website'' e.g. Intel? | |
| - | There's also this [link|https://ivanrf.com/en/latest-asus-drivers-for-windows-10/#bluetooth|website] which provides Asus drivers and I've used them in the past with no problem. Find the Bluetooth drivers for the |
| + | There's also this [link|https://ivanrf.com/en/latest-asus-drivers-for-windows-10/#bluetooth|website] which provides Asus drivers and I've used them in the past with no problem. Find the Bluetooth drivers for the BT model in your laptop (model name as you found above) and download them and install and check. |
Status:
open
Bearbeitet von: jayeff
Original-Beitrag von::
| Hi @nancyk | |
| Do other BT devices connect OK to the laptop? | |
| Check what version BT drivers are installed in the laptop, according to the Asus [link|https://www.asus.com/supportonly/ga502du/helpdesk_download/|support] page for your model the latest version BT drivers is V22.130.0.2 2022/10/07. | |
| If yours are an earlier version try updating the BT drivers either through Device Manager or manually install them yourself | |
| To get to Device Manager in Win 10, press the Win key + x key key (both together) and click on the Device Manager link in the options box that appears. | |
| To check the driver version when the Device manager window opens, scroll down to the Bluetooth category and click on the category to see the hardware entry. ''Right click'' on the BT device and click on ''Properties > Driver'' to see the version number. | |
| To update drivers, ''right click'' on the BT device and click on ''Update drivers'' and follow the prompts. You need to be online for this to work. | |
| To manually install them click on the Asus link above, and in the Please select OS search box, click on ''Please choose'' and select ''Win 10 64-bit.'' Scroll down to find the BT driver download link. | |
| If the drivers are up to date, try uninstalling the BT device in Device Manager and then let Windows reinstall it for you. In Device Manager, ''right click on the BT entry'' and click on ''Uninstall Device'' and follow the prompts. Close the Device Manager window and restart the laptop in the normal manner i.e. either Shut down and then power on again or select Restart from the power button icon on the desktop. | |
| + | |
| + | === Update (11/29/2022) === |
| + | Hi @nancyk |
| + | |
| + | Your BT driver version seems a bit old so perhaps first verify what actual make and model BT is installed |
| + | |
| + | To find the BT device ID info and perhaps this will find the manufacturer of the BT used in the laptop |
| + | |
| + | Go to Device manager > Bluetooth > right click on BT hardware entry > Properties > Details > in the "Properties box" scroll down and click on Hardware IDs > in the Values box the top line should have a Ven_??? and a Dev_??? and perhaps a subsys_??? and Rev_??? |
| + | |
| + | This information relates to the Vendor, Device and more specific info regarding the device itself (subsystem and revision) i.e. it identifies who made it and what model it actually is. |
| + | |
| + | Search online for ''Ven (insert number) Dev (insert number)'' and check what info results about the maker and the device e.g. Ven_10EC = Realtek, Ven _8068 =Intel Corporation etc |
| + | |
| + | Once you have the BT make and model number search online for (''insert BT make and model) drivers.'' try to find the ''manufacturer's website'' e.g. Intel? |
| + | |
| + | There's also this [link|https://ivanrf.com/en/latest-asus-drivers-for-windows-10/#bluetooth|website] which provides Asus drivers and I've used them in the past with no problem. Find the Bluetooth drivers for the Intel BT (assuming that you have an Intel BT device) and download them and install and check. |
Status:
open
Bearbeitet von: jayeff
Original-Beitrag von::
| Hi @nancyk | |
| Do other BT devices connect OK to the laptop? | |
| - | Check what version BT drivers are installed in the laptop, according to the Asus [https://www.asus.com/supportonly/ga502du/helpdesk_download/|support] page for your model |
| + | Check what version BT drivers are installed in the laptop, according to the Asus [link|https://www.asus.com/supportonly/ga502du/helpdesk_download/|support] page for your model the latest version BT drivers is V22.130.0.2 2022/10/07. |
| If yours are an earlier version try updating the BT drivers either through Device Manager or manually install them yourself | |
| To get to Device Manager in Win 10, press the Win key + x key key (both together) and click on the Device Manager link in the options box that appears. | |
| To check the driver version when the Device manager window opens, scroll down to the Bluetooth category and click on the category to see the hardware entry. ''Right click'' on the BT device and click on ''Properties > Driver'' to see the version number. | |
| To update drivers, ''right click'' on the BT device and click on ''Update drivers'' and follow the prompts. You need to be online for this to work. | |
| To manually install them click on the Asus link above, and in the Please select OS search box, click on ''Please choose'' and select ''Win 10 64-bit.'' Scroll down to find the BT driver download link. | |
| If the drivers are up to date, try uninstalling the BT device in Device Manager and then let Windows reinstall it for you. In Device Manager, ''right click on the BT entry'' and click on ''Uninstall Device'' and follow the prompts. Close the Device Manager window and restart the laptop in the normal manner i.e. either Shut down and then power on again or select Restart from the power button icon on the desktop. |
Status:
open
Original-Beitrag von: jayeff
Original-Beitrag von::
Hi @nancyk Do other BT devices connect OK to the laptop? Check what version BT drivers are installed in the laptop, according to the Asus [https://www.asus.com/supportonly/ga502du/helpdesk_download/|support] page for your model that latest version BT drivers is Version V22.130.0.2 2022/10/07. If yours are an earlier version try updating the BT drivers either through Device Manager or manually install them yourself To get to Device Manager in Win 10, press the Win key + x key key (both together) and click on the Device Manager link in the options box that appears. To check the driver version when the Device manager window opens, scroll down to the Bluetooth category and click on the category to see the hardware entry. ''Right click'' on the BT device and click on ''Properties > Driver'' to see the version number. To update drivers, ''right click'' on the BT device and click on ''Update drivers'' and follow the prompts. You need to be online for this to work. To manually install them click on the Asus link above, and in the Please select OS search box, click on ''Please choose'' and select ''Win 10 64-bit.'' Scroll down to find the BT driver download link. If the drivers are up to date, try uninstalling the BT device in Device Manager and then let Windows reinstall it for you. In Device Manager, ''right click on the BT entry'' and click on ''Uninstall Device'' and follow the prompts. Close the Device Manager window and restart the laptop in the normal manner i.e. either Shut down and then power on again or select Restart from the power button icon on the desktop.
Status:
open