I'm sorry to hear about your camera mishap! Let's troubleshoot the issue step by step:
1. **Battery Reset**:
- Turn off the camera's.
- Eject the battery pack.
- Reinsert the battery into the camera.
- Turn the power back on and check if the drive part of the lens moves properly
2. **Lens Mechanism Check**:
- Avoid manually forcing the lens in or out, as it may damage the camera.
- If you hear a creaking sound when pushing on the front of the lens, there might be excessive stress, dust, or debris preventing proper movement.
- If the lens still won't open, retract, or extend, consider resetting the camera.
- If the issue persists, the product may need professional repairr.
3. **Lens Connection and Compatibility**:
- Inspect the connections on the back of the lens. Ensure they are not corroded.
- You can try cleaning the lens contacts with an eraser.
- Additionally, check the "Release w/o Lens" option in the camera menu. Make sure it's set correctly.
- If you're using a non-Sony lens, compatibility issues may arise. Third-party lenses are not always guaranteed to work seamlessly⁴.
Remember, attempting to force the lens manually can cause further damage, so proceed with caution. If these steps don't resolve the issue, consider reaching out to a professional technician for camera repair. .
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