@calamari8860 could be a software issue. I'd try a safe mode first and see if that resolves it. If it does, you know it is a third party app that causes the issue. Delete those one by one until you find the one that caused the issues. Use [link|https://www.samsung.com/us/support/answer/ANS00062983/#:~:text=First%2C%20press%20and%20hold%20the,Tap%20the%20Safe%20mode%20icon.|these instructions] for that.
If that does not work, I would backup all the files and then try a factory reset. You will need your Google account and password that you used when you setup your phone. Use the [link|https://www.samsung.com/us/support/answer/ANS00062029/#:~:text=lose%20it%20all.-,Navigate%20to%20and%20open%20Settings%2C%20and%20then%20tap%20General%20management,and%20then%20review%20the%20information.|Samsung instructions] on how to reset your software.
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If none of the software updates and reinstall doe snot resolve this, consider this a hardware issue. I'd start by following the flowcharts for your phone
+
If none of the software updates and reinstall does not resolve this, consider this a hardware issue. I'd start by following the flowcharts for your phone
[image|3310181]
[image|3310180]
and to find the components to test, use this [document|35757] and use the search function on your PDF reader to locate them on the board.
=== Update 05/17/2024 ===
[code]
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@calamari8860 since you do not want to open it, check the mic's first. Try to get into the Audio Loopback Control by dialing *#0283# and see if the mic's pass the test. If they don't you know that you will need to replace whichever mic has failed.
+
@calamari8860 since you do not want to open it, check the mic's first. Try to get into the Audio Loopback Control by dialing *#0283# and see if the mic's pass the test. If they don't you know that you will need to replace whichever mic has failed.
@calamari8860 could be a software issue. I'd try a safe mode first and see if that resolves it. If it does, you know it is a third party app that causes the issue. Delete those one by one until you find the one that caused the issues. Use [https://www.samsung.com/us/support/answer/ANS00062983/#:~:text=First%2C%20press%20and%20hold%20the,Tap%20the%20Safe%20mode%20icon.|these instructions] for that.
+
@calamari8860 could be a software issue. I'd try a safe mode first and see if that resolves it. If it does, you know it is a third party app that causes the issue. Delete those one by one until you find the one that caused the issues. Use [link|https://www.samsung.com/us/support/answer/ANS00062983/#:~:text=First%2C%20press%20and%20hold%20the,Tap%20the%20Safe%20mode%20icon.|these instructions] for that.
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If that does not work, I would backup all the files and then try a factory reset. You will need your Google account and password that you used when you setup your phone. Use the [https://www.samsung.com/us/support/answer/ANS00062029/#:~:text=lose%20it%20all.-,Navigate%20to%20and%20open%20Settings%2C%20and%20then%20tap%20General%20management,and%20then%20review%20the%20information.|Samsung instructions] on how to reset your software.
+
If that does not work, I would backup all the files and then try a factory reset. You will need your Google account and password that you used when you setup your phone. Use the [link|https://www.samsung.com/us/support/answer/ANS00062029/#:~:text=lose%20it%20all.-,Navigate%20to%20and%20open%20Settings%2C%20and%20then%20tap%20General%20management,and%20then%20review%20the%20information.|Samsung instructions] on how to reset your software.
If none of the software updates and reinstall doe snot resolve this, consider this a hardware issue. I'd start by following the flowcharts for your phone
[image|3310181]
+
+
[image|3310180]
+
+
and to find the components to test, use this [document|35757] and use the search function on your PDF reader to locate them on the board.
+
+
=== Update 05/17/2024 ===
+
[code]
+
@calamari8860 since you do not want to open it, check the mic's first. Try to get into the Audio Loopback Control by dialing *#0283# and see if the mic's pass the test. If they don't you know that you will need to replace whichever mic has failed.
@calamari8860 could be a software issue. I'd try a safe mode first and see if that resolves it. If it does, you know it is a third party app that causes the issue. Delete those one by one until you find the one that caused the issues. Use [https://www.samsung.com/us/support/answer/ANS00062983/#:~:text=First%2C%20press%20and%20hold%20the,Tap%20the%20Safe%20mode%20icon.|these instructions] for that.
If that does not work, I would backup all the files and then try a factory reset. You will need your Google account and password that you used when you setup your phone. Use the [https://www.samsung.com/us/support/answer/ANS00062029/#:~:text=lose%20it%20all.-,Navigate%20to%20and%20open%20Settings%2C%20and%20then%20tap%20General%20management,and%20then%20review%20the%20information.|Samsung instructions] on how to reset your software.
If none of the software updates and reinstall doe snot resolve this, consider this a hardware issue. I'd start by following the flowcharts for your phone
[image|3310181]
[image|3310180]
and to find the components to test, use this [document|35757] and use the search function on your PDF reader to locate them on the board.