Microsoft Surface Pro 11th Edition 5G Service Guide 1

Microsoft Surface Pro 11th Edition 5G Service Guide

Disclaimer of Warranties and Limitation of Damages

All information, content, materials, and products made available in or in conjunction with this Guide are provided by Microsoft on 'as -is' and 'as available' basis, unless otherwise specified by Microsoft in writing. Microsoft makes no representations or warranties of any kind, express or implied, as to the information, content, materials, and products included or otherwise made available to you or accompanying this Guide unless specified in writing. You expressly agree that your use of the information, content, materials, and product in or accompanying this Guide is at your sole risk.

To the fullest extent permissible by law, Microsoft disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. To the fullest extent permissible by law, Microsoft shall not be liable for damages of any kind arising from the use of information, content, materials, or product made available in or in conjunction with this Guide, including but not limited to direct, indirect, incidental, consequential, and/or punitive damages unless otherwise specified in writing.

Notice

Microsoft and its suppliers may have patents, patent applications, trademarks, copyrights, trade secrets and/or other intellectual property rights covering subject matter in this document. Microsoft's furnishing of this document to recipient does not grant or imply any license to any patents, trademarks, copyrights, trade secrets or other intellectual property rights, and recipient's permitted use of any such intellectual property rights, if any, is solely governed by the Agreements.

This document and the information it contains are subject to change without notice. You can find the latest information on Surface device servicing and repair at https://aka.ms/surfaceservicing . Always consult the most up-to-date information available before performing device service or repair.

©2024 Microsoft Corporation. All rights reserved.

Document Part Number: M1325520

Table Caption: This table tracks revisions to a document, showing the revision letter, date of change, and a description of the modifications made. The initial release is marked as revision A on August 29, 2024.

M1325520 rev A

Table of Contents

Introduction ................................................................................................................................. 6

Device Identity Information .......................................................................................................... 6

General Information, Precautions, and Warnings .......................................................................... 7

Tools ........................................................................................................................................ 7

General Safety Precautions ...................................................................................................... 9

Electro-Static Discharge (ESD) Prevention ............................................................................... 10

Repair-Specific Precautions and Warnings .............................................................................. 10

Battery Safety ......................................................................................................................... 11

Battery Warning Level ............................................................................................................. 12

Lithium-Ion Battery Inspection ................................................................................................ 12

Handling Used, Damaged, or Defective Lithium-Ion Batteries .................................................. 13

Actions to take in case of a Thermal Event ............................................................................... 13

Report Battery Thermal Events to Microsoft ............................................................................. 13

Illustrated Service Parts List ....................................................................................................... 15

Surface Pro 11

th

Edition 5G Part List ........................................................................................ 16

Software Tools

Diagnostic, Calibration, and Troubleshooting ................................................ 18

Genuine Microsoft Replacement Parts .................................................................................... 18

General Support ..................................................................................................................... 18

Software Tools ....................................................................................................................... 18

Calibration and Authentication ............................................................................................... 18

Hardware Troubleshooting Approach ...................................................................................... 19

Component Removal and Replacement Procedures ................................................................... 19

Prerequisite Steps .................................................................................................................. 19

Kickstand Replacement Process ............................................................................................. 20

Solid State Door Replacement Process ................................................................................... 24

Removable Solid-State Drive (rSSD) Replacement Process ...................................................... 25

Display Module Replacement Process .................................................................................... 27

Surface Connect Replacement Process