The gear case may be damaged due to overloading. Sounds like it's spinning but if the tub doesn't spin; your laundry stays dripping wet.

Use the videos and step-by-step resources to familiarize yourself with the process.

Unplug the power cord and place the end under the washer lid. Close the lid.

Turn off the water. Detach hoses from the machine.

Walk the machine away from the wall about ten inches.

Tuck the drain hose under the power cord.

Use your combination Craftsman screwdriver to remove the power cord cover and the two outer screws that hold the control panel from the back.

Slide the top of the machine forward and lift gently, as it releases, push rearward until the top becomes free. Rest the open top on the machine body, use the two slots at the rear of the top. The slots fit onto the tabs that retain the rear of the control panel.

Use your Craftsman screwdriver to gently pry the bolt cover from the inside center of the wash tub. Take care, do not to nick anything. (Nicks snag fabrics during the wash cycles.)

Use a Craftsman metric socket set to remove the spindle bolt. Lift the agitator from the spindle and set it aside.

Very carefully pry the tub retainer from it's center slot. Set it aside.

Carefully examine the top of the outer tub, understand the way top is held by nubs in slots around the top of the outer tub. Use a stubby screwdriver to gently pry the plastic enough to free each nub from its slot as you pull upward. Place the top aside while noting the placement of the bleach dispenser.

Lift the tub carefully. Set it aside.

Close the top of the machine.

Find some old towels. Spread the towels over an end table, coffee table or two dining chairs placed front to front. Lean the washer forward onto the improvised towel covered work platform. Center the washer carefully and securely.

Use your Craftsman metric socket set and extension to remove the two drive cover retainer bolts. Set the cover aside.

Squeeze the connector tabs on each electrical connector. Gently shift each connector while pulling until it becomes free.

Note the location of the shift ring .

Use your Craftsman metric socket set to remove the center drive pulley nut. While rotating pulley; work the drive belt off of the pulley. Set the pulley and belt aside.

Use your Craftsman combination screwdriver to remove the two screws holding the shift actuator to the gear case body. Set the actuator aside.

Carefully lift the capacitor away from the gear case body while twisting an eighth of a counter clockwise turn. Set it aside.

Use your Craftsman metric socket set to remove the two motor retaining bolts while holding the motor. Set the motor aside.

Maintain the balance of the washer.

Use your stubby screwdriver to walk to the two wire harness retainers from the gear case body. Drape the harness out of the way.

Use your Craftsman metric socket set and an extension to remove the four gear case to tub base screws.

Maintain the balance of the washer.

Pull the gear case away from the base of the washer tub while noting it's position. Compare the new and old gear cases. Check for the lower tub seal. Remove the old tub seal if necessary.

Maintain the balance of the washer.

Reverse the process for re-assembly.

Do not over tighten any fastener.

Do not snug fasteners until each fastener is adequately started and each part is securely in place.

Run one normal cycle while observing the empty washer operation.

If any irregularities are noted; the washer may require a reset.

Tell each user about the cost of overloading the washer and dryer. Repeat often. Exaggerate the cost and time involved until you receive FULL reimbursement