The screen was cracked.
My 12 year old attempted the repair after watching the video and was not able to pry the broken screen up. So, dad (who is a mech. eng'r. and didn't really care if the thing got fixed or permently broke) took over. The repair went well - the new screen is in place and the iPod works. It did take a lot of force to pry up three of the sides (no real problem with the side the volume buttons are on). I did brake both of the plastic tools in the process of the repair.
Several sets of the plastic tools might be a good idea. Also, using something such as tooth picks to hold the screen up after it has been pried loose might be helpful.