the part of the device that spins the candy is not working

Hello, If your device has power but it still does not spin, it is likely that you have a blockage obstructing your device. If your device has been used without being cleaned it is possible that residue is stopping your device from spinning. Properly cleaning the extractor head can resolve this issue. If the extractor head is clean but it still does not spin, the motor may have gone bad. Your best course of action is to buy a replacement. Follow this link for additional help Nostalgia Electrics PCM805 Troubleshooting Carlton.

Hello, The most common cause for smoking is candy or sugar floss residue forming on the device after use.If the device has been used multiple times without cleaning the residue can come into contact with the heating element. This build up is flammable so it will eventually smoke. Properly cleaning the extractor head and heating element is your best course of action. more information can be found by following this link Nostalgia Electrics PCM805 Troubleshooting Carlton.

Hey Nicholas If the candy is not melting there are a number of possible problems. Its likely that The device is not given enough warm up time, too much candy or sugar is being put in the extractor head, or the candy is unevenly spaced. It is recommended that you give the device at least ten minutes to warm up before placing candy or sugar. Make sure you are using the correct amount of candy for the device, as directed in your manual. If you are using hard candy it is recommend that you distribute them evenly along the extractor head. Additional advice can be found here Nostalgia Electrics PCM805 Troubleshooting Carlton.