Call Frigidaire customer service. They will refund you to purchase amount. Apparently only a few of these items are bad with error code "EC." The high ratings on this item speaks for itself. The item is warranted for 5 years (limited). Ive searched for "the best" 70 pint dehumidifier as most of you have. I realize my unit was a lemon... and I paid dearly for it. [I bought an LG 70 pint from HD and it leaked for seven days! after cleaning it up, (HD Mgr provided a free rental water vacuum) I saw the 800 number on the back of my unit... I'm so stupid! I so had a "d'oh" moment... I assumed the warranty was only good for 1 yr and it'd be such a hassle... Turns out, my unit had 5 yr limited warranty. Yes, my unit caused me grief... but the company came shining through! (BTW, I bought the exact same unit today).