Hat geantwortet auf: My BLU R2 Plus I just got and it connected to network but won't updateI got the same problem, and I figured it out. Factory reset it by pressing the power button+Volume up. then a screen will pop up. Use the Volume button to navigate and chose Restore Factory Setting. Then go through the same process setting up your phone. except skip connecting to the internet and email, and update. just start it to boot on the screen then do the updates and other set up once you reach the screen. I hope this helps. I couldn't elaborate things as I am in a rush.