Hat geantwortet auf: Phone Does Not Go Into Factory Reset Mode (Hard Reset)With the phone off hold the power/lock key and volume down at the same time. Once the back/home/menu key lights up release all the buttons. This will take you to the recovery menu. Use the volume keys to highlight the option you want then use the MENU button to enter your command. The power/lock key does not work as the enter command. Hope this helps.