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Fire TV won't turn on ¶ 

No matter what you do, you can't get your Fire TV to turn on.

White indicator light not on ¶ 

Make sure that the power cord is plugged in correctly, and tightened all the way, to the back of the device.

Damaged power cord ¶ 

If your Fire TV still won't turn on, you may simply have a damaged the power cord. Check for any wears or tears in the cord. If any damage was found in the power cord, it could be easily fixed by replacing the power cord.

No image on the screen ¶ 

No image showing on the screen of your TV .

HDMI cable incorrectly connected ¶ 

Make sure the HDMI cable is connected correctly, and no wears/tears are found on the cable. Keep in mind HDMI cable may also be loose when connected to the screen.

TV HDMI port inoperative ¶ 

If you still have the same problem, try to unplug and wait for few seconds, then re-plug the HDMI cable. If the problem is still unsolved you may want to try to plug the HDMI cable to another port on your screen. You may want to try a different HDMI cable, if the problem was still unsolved.

Incorrect resolution chosen ¶ 

Press Up and Rewind on the Fire TV remote together for five seconds. The device will cycle through the possible resolutions, from 1080p all the way down to 480p. If you see the correct resolution, select Use Current Resolution.

Amazon Fire TV HDMI port damaged or inoperative ¶ 

If all the above troubleshooting steps did not resolve the issue, your HDMI port might be damaged and needs to be replaced.

Remote control is not working ¶ 

Remote control doesn't work no matter what you click.

Faulty battery ¶ 

Your remote may simply need new batteries. Replace the old AAA batteries for new ones.

Amazon Fire TV not responding ¶ 

If the batteries are replaced and you still encounter the same issue, reset the device to rule out an actual device issue. Do this by unplugging the power cord from the Amazon Fire TV system and wait a few seconds before plugging it back in.

Remote control buttons panel damaged ¶ 

Check the button panel of you remote control if its damaged, such problem may keep the remote control from functioning correctly. If this is the case then replace the button panel.

Remote control motherboard damaged ¶ 

If you went through all the steps above, and your device still doesn't work you might encounter an issue with the motherboard, it will have to be checked and replaced.

No Internet connection when using wired connection ¶ 

Internet will not connect when using a cable.

Ethernet cable is not connected correctly ¶ 

Make sure the Ethernet cable is connected correctly, and no wears/tears are found on the cable. Keep in mind Ethernet cable may also be loose when connected to the Amazon Fire TV or Modem.

No internet connection by the router ¶ 

If you still have the same problem, try to unplug router and wait for few seconds, then re-plug the Ethernet cable. If the problem is still unsolved you may want to try to check your router for internet access using a different device.

Amazon Fire TV Ethernet port damaged or inoperative ¶ 

If all the above troubleshooting steps did not resolve the issue, your Ethernet port might be damaged and needs to be replaced.

Its say no signal

Keisha Robertson - Antwort

As with the lady above mine also just says "no signal"

Roger West - Antwort

Mines do to what do I do

angelmay1185 -

Mine, too. Just stays dark. Can't reset from either killing power to the box or using remote.

Edward Baisden - Antwort

Try disconnecting the power from the FireTV receiver, wait about five seconds or so, then plug it back in. The receiver should reboot and you should get your home screen on your TV. Now, if your remote refuses to work (pressing buttons does nothing), try this: make sure your remote is in line-of-sight to the receiver, open the remote's battery compartment, remove the batteries and put them back in. Now the receiver should detect the remote and the remote should start working.

Frank W - Antwort

I dropped my firestick & now it won't turn on. The only thing that comes on when I plug it in is the blue power light

It will not remotely work & I have to unplug it in order for the blue light to turn off. It will not turn on at all....any suggestions?

sandra collins -

that does work thank you

douglas evans -

That worked for me Frank. Thanks!

Joe Varvarovsky -

Just got it from a friend and cant get on anything cant do factory reset about the only thing i can get on is settings

April Roth - Antwort

I tried all instructions nothing worked. So o got a pencil eraser and rubbed it on the batteries both ends n also on remote contacts both ends.blow off so any residue is gone put batteries Bk in and it works just like new. Hopefully this will work for someone.

fmarsh45 -

Use a pencil eraser on ends of batteries n contact on remote blow off any residue replace batteries and my remote works I hope this will help someone.

fmarsh45 -

what do you do if you for get your pin number to get back in

Michael - Antwort

Purchased 2 fire sticks and my remote quit working so my son paired his remote to my fire stick and it worked so, we knew it was the remote and you have to use it for settings the app won't work. After about 2 weeks later my son's remote now doesn't work for his fire stick. They both have Alexa on them and from other's feedback they are having the same problem. I am thinking about replacing ours with the remote that doesn't have Alexa, they seem to have less problems.

Jean Barber - Antwort

No Netflix, Error message says Sorry we could not reach the Netflix service. Please try to restart the Netflix application (-111).

mom99mud - Antwort

Go to settings>applications>installed applications > Netflix and clear data. You will be up and running after signing in again

Woody -

The white indicator light won't turn on, and this didn't help. Suspect that it has something to do with the fact that it was shipped in an envelope instead of a box.

Eli Yelmann - Antwort

Roku works fine in other rooms, this K fire doesn't work and has really spend the last few days becoming inoperative. Could it be that this 'fire' unit is what it appears ... a cheap piece of junk that no one really needs? JWE

James W Edwards - Antwort

I left my Amazon Firestick USB charger plugged into an electrical outlet when a lightning storm came through last week shutting power off/on at least 6 times during the night. Can it be reprogrammed?

Charles - Antwort

Changed the battery on my firestick no pic was coming out now there is no kodi just shows amazon

genmoreno7 - Antwort

Mines not coming on

lula reid - Antwort

My tv says format not supported

Heidi Jenkins - Antwort

My fire tv is disconnected from internet but I cannot reconnect it through the app because the app cannot find it because it's not connected to the internet. I do not have the original remote

Tandy Peterson - Antwort

Mine just did this ahhh! Did you get yours fixed?

Jate Lacombe -

My TV keep buffering is it buffing buffering buffering

jeanette mclaughlin - Antwort

Im so disappointed that my firestick is not working i look fowarded too using this whn im off but nothing tried everything nothing work i want buy another one or continue to tell my family and friends 2 get one

Robin Harris - Antwort

My control isnt working. It isnt clicking. It wont let me get into my account

Jacqueen Clement - Antwort

Fire stick will turn on and be responsive for 10 seconds then lock me out and will not respond. My remote won't work and the remote app on my phone won't work

Ryan - Antwort

My tv has no signal and the HDMI says no device found. I tried all steps , batteries, press the play and up button , unpublished from power and tv nothing works .

Ltanya Byrd - Antwort

My area had a power outage and when restored my fire tv box will not work at all. What can I do?

Fashiongurl - Antwort

It's on main screen but remote won't do anything it wasn't damaged it was sitting there and threw half a movie it froze and went to home screen and now remote will not work

Luke Bowen - Antwort

Try to do a Hard Reset of the remote by pressing the Menu button+the Left directional key+the Return at the same time for 10 seconds. Wait for the remote to be reset it, remove the batteries and plug it back in. Wait the logo to come on, press the home button for 10 seconds and that will pair the remote again. If that doesn’t work, get the remote replaced.

Alematsae -

I have WiFi connection that is good but I can't watch anything. I get a no connection message or a channel simply won't load. Tried unplugging the firestick both from the HDMI port and the outlet. Nothing is working.

Darla - Antwort

Hi, my Firestick 2 remote control is not working. It worked fine but now does not work at all. Aside from the fact that it no longer works at all as a remote, should I be concerned the the light does not come on or blink at all?

I have put in new batteries however the red indicator light does not blink when pressing any of the buttons. I have tried pressing the home button for 10 seconds as well as pressing the select and play buttons for 10 seconds but no light works. Is there a fix for this or is my remote dead?

Kevin Brown - Antwort

I turned on my fire tv and it says “Home is Currently Unavailable”. I unplugged and plugged in my router, refreshed my router, and unplugged my fire tv and nothing worked. What do i do?

John Henson - Antwort

My firestick keeps making me sign back into my internet and won’t go to the home screen. Help!!

Ellen Lewis - Antwort

My amazon fire tv has a white light slowly blinking on and off. My tv says no signal. I’ve unplugged amazon fire tv, I’ve changed hdmi ports, nothing is working. I’ve changed the batteries in my remote. My amazon fire tv app won’t even recognize a device. Can’t reboot and nothing is working. Now what?

Kristin Skelly - Antwort

Same here… unplugged power, new HDMI, new remote batteries. Amazon says it is in setup mode. bummer….

Geoff -

Same for me too!

Mark Balke -

Mine is doing the same thing! What can we do? I'm going to see if I can return it :(

Lelli -

Is there any way to fix it?

Lelli -

Had the same issue, resolved after restarting my entire entertainment system.

-Turned off TV

-Turned off sound\central AV receiver

-Disconnected Amazon fire from electricity

Once all was off, plugged amazon fire power back first, then TV then Receiver.

I think there was an issue of recognition between AV receiver and the fire. Not sure. Hope this helps.

Elad Tibi -

I’m having the same exact issue. I’ve tried EVERYTHING! Unplugging, trying different HDMI ports, tried it on different TVs, changed power cord, Remote batteries replaced. It just keeps saying NO SIGNAL. I did get it to show Amazon Fire TV across the screen once on my older TV but it disappears after 5-10 seconds and goes to no signal again. Has anyone figured out what the issue is and how to actually fix it? My 2 fire sticks work fine…

Trisha Barrett -

Is there something wrong with Amazon Fire TV? Many people are having the same problem. Mine will not come on. I unplugged it from the power and plugged it back in and the “Amazon Fire TV” logo appears for about 2 seconds and then says no signal. I have tried everything. Do you think replacing it with Apple TV would fix my problem. I am wasting my Netflix subscription!,

Jim Coates -

Just tried to set up my fire tv for the first time. No light is showing on anything. I’ve changed the batteries in the remote, I’ve taken them out and put them back in. I’ve unplugged the fire stick from the tv and replugged. I’ve unplugged from the power source, waited 10 seconds and replugged, unplugged and replugged into another outlet. Nothing I’ve done has worked. On my phone the fire stick shows as a wifi choice, but requires a password that I have no idea what it is. Nothing has shown up on my TV since I plugged it in. There appears to be a place for a light on the remote, but it doesn’t light up. Can you help or do I need to return it?

Memory Reed - Antwort

“Searching for remote……..” loops continuously. In several different languages. Unplugged several times to reset. Installed new batteries. Installed Amazon TV app on phones but my Fire TV Stick doesn't appear on the list.

Matt - Antwort

Why do I have to in-plug and plug back in to get fire stick to work? The other 3 I have I don’t have to do it with. Is there a way to fix this?

Krygs_1@yahoo,.comk Kryger - Antwort

I have to unplug and replug my firestick each time I use it in my badroom. The other 3 work fine. Is there a way to fix this?

Krygs_1@yahoo,.comk Kryger - Antwort

It keeps buffering then play five minutes then. Goes to no internet connection but when checking I am connected to internet everything is plugged What is the problem

bonnie turner - Antwort

Why can’t I get on fire stick without getting the no connection, no internet, try again later, do this do that signals. I am connected to internet I get ALL of the 3 confirmation green checks this is very annoying


bonnie turner - Antwort

Keeps going to optimizing system storage and applications and then doesn't bring up home screen

Shauna Mullins - Antwort

Hi, its nearly christmas and i’m trying to get the fire stick to come on, i’ve but in the HDMI port on my tv, but yet the tv says NO SIGNAL. I’ve been trying to fix this for nearly 4 hours now and nothing is working. I don’t know what else to do about this.

stephanie nkem-ajoku - Antwort

Had been using Amazon Firestick fine then suddenly I had a static page and the message “Weak or no signal.” My high-speed Internet was working fine so I knew it was the Firestick. On my TV remote (not my Firestick remote) I clicked on menu, went to “Input” and, somehow it had gotten set to “TV.” I don’t have cable TV, so I changed that to the other option (I think it was HDMI device) and it came on fine again.

rimcknight -

My brand new Element 50 inch tv w/Amazon Fire TV built-in is having remote issues that I can’t seem to find anywhere online. The Power button and the Netflix, Amazon, and Amazon Music buttons all work, but the D-Pad and surrounding buttons are all dead (including the big select button). Tried replacing the batteries. Didn’t see any corrosion. Had the TV for literally six days. Anyone have any ideas?

Stephen Shumaker - Antwort

Got a 50-inch Element Fire TV Edition for Christmas, and my remote control just crapped out on me in a weird way. The Power button, Netflix, Amazon Prime, and Amazon Music buttons all work, but all the buttons surrounding the D-Pad and the D-Pad are nonfunctional. Set it up on Saturday, no problems. Not sure what to do, since holding the Select button is not working. Tried replacing the batteries, and same result. No weirdness inside on the connections, no spring malfunctions. Any ideas?

Stephen Shumaker - Antwort

We have tried unplugging. Changing input. No damage to cord or fire tv box. New batteries in remote. Green light on box lights up but tv screen says no signal. Help!!

Rachel Freeman - Antwort

Mine was working fine earlier in the day but now it just says no signal. I've tried charging it although it has been plugged into the tv and charging like that all along. What's causing it to show no signal all of a sudden? How do I fix it?

Robyn Shelton - Antwort

Update from a few minutes ago…now it's sort of on…but it's stuck on the screen that says fire.stick…Hugh! What the check is the deal?

Robyn Shelton - Antwort

I found a fix for my remote after trying most of the suggestions here and not having any of them work.

Since I was out of other options, I unplugged the Fire TV, waited 10 seconds, then plugged it back in. I then pressed all six of the lower buttons of the remote together at once (return, home, menu, rewind, play, fast forward) and it instantly was recognized by the Fire TV and started working again!!!

I have been searching websites and trying things for two weeks, and never saw this suggestion anywhere.

Try this if you have run out of options. I’m back in business baby!

Jax House - Antwort

My Fire tv isn’t working either. I have the 1st generation box. My dog accidentally chewed up the remote. Could that possibly have anything to deal with the box not working properly to where only the “amazon” logo shows up. Is the white indicator light suppose to be flashing when it works properly or is it suppose to be off? How can I fix the issue with the box? Is there software that needs updated with the 1st generation box?

Deb - Antwort

My fire stick shut off all of a sudden yesterday and now it won’t work. What can I do to get it back on?

Jolene Reynolds - Antwort

TV says no signal

Reginald Meade - Antwort

TV saying no signal it's like my firestick is dead

Reginald Meade - Antwort

It says “provided app key invalid” and wont play anything.

bbrigham530 - Antwort

Hi I GOT A SOLUTION if the “Amazon” logo appears for a couple of seconds, then it says “no signal”, then the logo appears again for a couple of seconds, then it goes back to “no signal”, and so on… You have to make sure that your Amazon Fire Stick is connected using the original Amazon usb power adapter. I was just about to give up trying to make mine work until I tried changing the usb power adapter for the original one (I have the fire stick always connected directly to the tv, but the device poped up a message saying that the tv’s usb had not enough power for a software update that needed to be done, so I connected it to the wall using my old phone's usb power adapter wich made the problem start, but I never imagined that it was what was causing the problem)… After changing the usb power adapter the problem was instantly solved!

lulaberta - Antwort

I’m having the same issue: I was watching my Amazon Fire TV (box - generation 1, I think) the other night when everything “hiccupped” for a second. When the show came back on - there was no sound. I tried turning everything off and back on - no luck. Gave up and went to bed. Next day, I restarted my modem. Amazon Fire TV came on, but still no sound!!! I turned everything off, unplugged my modem and unplugged the power to my Fire TV box. Reconnected everything and discovered that Amazon Fire TV would no longer come on at all - “No Signal”. If I unplug and plug in the Fire TV box, I will get a flash of “AMAZON” on the screen - then it goes dark and tells me there is no signal. The Fire TV box white light flashes slowly or flashes in response to the remote, but nothing else. I’ve tried replacing the HDMI cable, connecting the HDMI to different ports, etc, with no luck. Is there actually a solution to any of this or do I need to replace my Fire TV?

madizell - Antwort

My HDMI port on my television will not recognize the fire TV box I don’t have the remote so I’m using a fire TV I don’t know what to do could you please help

Phil - Antwort

Good day

I click on a movie or TV show , numerous providers show on the screen but it always says


Can anybody help or advise



I have amazon fire tv, KODY 17.6 video add ons Covenant

tony gombos - Antwort

I cannot access my home screen tv screen or movie screen but can access the apps and setting option. When I go to the home screen all it says is “we are currently unable to contact our servers”. Even though I have internet connection.

John Devereaux - Antwort

Looping through ‘Optimizing System Storage and Applications…’ and then says ‘No RGB signal’. I’m using older LG tv

Gil - Antwort

I want to be able to use my Sony Headphones and not have the TV sound muted when I plug them in. Cannot find a way to do that?

Frank Fritchman - Antwort

Mine was working fine all if a sudden my remote not connecting it just says fireTVstick unplugged changd batteries remote looks fine even changed port still nothing

Jennie Weathers - Antwort

My fire box starts to blink off for a second or so then come back on . I changed the hdmi cable for a new one I changed the batteries in the remote but still after about 35 minutes of tv time then it starts to blink on and off. It’s so nerve wracking! I

Pat bethe - Antwort

how do i get my firstick to hook up to anything other then 2.4 wifi my 2.4 wifi sucks and it wont let anything load. i need my firestick to hook up to 5gb wifi but for some reason it will not find it when i scan for wifi connection

scott hinger - Antwort

I suffered from a power surge during a lightning storm and now it simply gets warm but no light or signal. Completely dormant.

Jesse Thompson - Antwort

Hey Todd hear my Amazon fire TV box is stuck on the screen searching for remote I’ve tried both remotes and my iPhone and it still won’t find the Amazon TV box generation one can someone help thanks

Todd toney - Antwort

menu button, I have to press it repeatedly 3 times fast before it works. The white light on the firetv is working ever time I press the button but it still takes me 3 times repeatedly pressing before it works . Everything else works as it should. This just started I haven’t dropped it or gotten it wet.

Roger - Antwort

Never mind I found the problem. Somehow the Screen Magnifier got turned on in the settings. I turned it off and working fine now.

Roger -

I went to settings and then device and restarted my stick. That seem to fix my problem. Good luck

Lou Garcia - Antwort

My TV recognizes the hdmi connection when I plug the power cord in on my fire stick. It changes to the hdmi2, but the screen is blank. The fire stick home screen doesn't pop up. Nothing is happening with the remote.

Jeremy welch - Antwort

Fire tv no long comes on very disappointed did all the troubleshooting still wont come on

alwaysayaprayer - Antwort

Fire tv won't come on troubleshooting and still nothing no happy at all…

alwaysayaprayer - Antwort

Thanks for the ideas. I purchased a couple low res tvs 720 and they would not show the startup screen. Using your suggestion, I hooked up to a hi res monitor to configure the account, and hookup to wifi. Then I hooked them up to the low res tvs and it worked like a charm. The firesticks actually have a auto res function AFTER you configure them for the first time.

Thanks a 720 bucks!


Lowell Davis - Antwort

Why does my fire stick stop when program goes to commercial?

KEvin King - Antwort

I just reset my fire stick to factory default and now the remote won’t pair up with it. I’ve held the home button for various lengths of time, sometimes in combination with other buttons as I read that sometimes works but didn’t. My smartphone remote app doesn’t read the stick either. Any advice aside of purchasing a new one?

John - Antwort

Why when I click on show it says no synopsis?

Terry - Antwort

Just received a replacement Amazon Fire TV (only the unit, no accessories). I plug it in and it says press the Play/Pause button to get started. However when I do that nothing happens. Any advice?

devon.jones78 - Antwort

Cannot connect Fire tv box through an hdmi switcher. We have only one hdmi port on the tv so need to use a switcher but only get a blank screen from the Fire tv.

Ann Yarrington - Antwort

I have tried EVERYTHING, guys. I think my 2nd generation Firestick is DONE! It will not come on. Changed the batteries, made sure the HDMI port was working, I disconnected the Ethernet cord, disconnected all of the parts to it. I don't know what else to try? I just bought this one, back in January.

Aaron T White - Antwort

My light on my Amazon box just flashes white I've unplugged it I've unplugged the TV no matter what I do the Amazon logo comes up in white then a black screen and light on box flashes white

timothy baker - Antwort

How do I no what my WiFi red loging name and password

Heidi Schoellen - Antwort

My Amazon fire stick is blinking off and on I have tried changing the resolution of the stick and still doing the same thing. Please help!



Latasha - Antwort

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