Amazon Fire TV Troubleshooting

Its say no signal

Mine, too. Just stays dark. Can't reset from either killing power to the box or using remote.

what do you do if you for get your pin number to get back in

Purchased 2 fire sticks and my remote quit working so my son paired his remote to my fire stick and it worked so, we knew it was the remote and you have to use it for settings the app won't work. After about 2 weeks later my son's remote now doesn't work for his fire stick. They both have Alexa on them and from other's feedback they are having the same problem. I am thinking about replacing ours with the remote that doesn't have Alexa, they seem to have less problems.

The white indicator light won't turn on, and this didn't help. Suspect that it has something to do with the fact that it was shipped in an envelope instead of a box.

I left my Amazon Firestick USB charger plugged into an electrical outlet when a lightning storm came through last week shutting power off/on at least 6 times during the night. Can it be reprogrammed?

Changed the battery on my firestick no pic was coming out now there is no kodi just shows amazon

Mines not coming on

My tv says format not supported

My TV keep buffering is it buffing buffering buffering

Im so disappointed that my firestick is not working i look fowarded too using this whn im off but nothing tried everything nothing work i want buy another one or continue to tell my family and friends 2 get one

My control isnt working. It isnt clicking. It wont let me get into my account

Fire stick will turn on and be responsive for 10 seconds then lock me out and will not respond. My remote won't work and the remote app on my phone won't work

My area had a power outage and when restored my fire tv box will not work at all. What can I do?

I have WiFi connection that is good but I can't watch anything. I get a no connection message or a channel simply won't load. Tried unplugging the firestick both from the HDMI port and the outlet. Nothing is working.

Hi, my Firestick 2 remote control is not working. It worked fine but now does not work at all. Aside from the fact that it no longer works at all as a remote, should I be concerned the the light does not come on or blink at all?

I have put in new batteries however the red indicator light does not blink when pressing any of the buttons. I have tried pressing the home button for 10 seconds as well as pressing the select and play buttons for 10 seconds but no light works. Is there a fix for this or is my remote dead?

My firestick keeps making me sign back into my internet and won’t go to the home screen. Help!!

“Searching for remote……..” loops continuously. In several different languages. Unplugged several times to reset. Installed new batteries. Installed Amazon TV app on phones but my Fire TV Stick doesn't appear on the list.

Why do I have to in-plug and plug back in to get fire stick to work? The other 3 I have I don’t have to do it with. Is there a way to fix this?

I have to unplug and replug my firestick each time I use it in my badroom. The other 3 work fine. Is there a way to fix this?

It keeps buffering then play five minutes then. Goes to no internet connection but when checking I am connected to internet everything is plugged What is the problem

Why can’t I get on fire stick without getting the no connection, no internet, try again later, do this do that signals. I am connected to internet I get ALL of the 3 confirmation green checks this is very annoying

HELP

Keeps going to optimizing system storage and applications and then doesn't bring up home screen

My brand new Element 50 inch tv w/Amazon Fire TV built-in is having remote issues that I can’t seem to find anywhere online. The Power button and the Netflix, Amazon, and Amazon Music buttons all work, but the D-Pad and surrounding buttons are all dead (including the big select button). Tried replacing the batteries. Didn’t see any corrosion. Had the TV for literally six days. Anyone have any ideas?

Got a 50-inch Element Fire TV Edition for Christmas, and my remote control just crapped out on me in a weird way. The Power button, Netflix, Amazon Prime, and Amazon Music buttons all work, but all the buttons surrounding the D-Pad and the D-Pad are nonfunctional. Set it up on Saturday, no problems. Not sure what to do, since holding the Select button is not working. Tried replacing the batteries, and same result. No weirdness inside on the connections, no spring malfunctions. Any ideas?

We have tried unplugging. Changing input. No damage to cord or fire tv box. New batteries in remote. Green light on box lights up but tv screen says no signal. Help!!

Mine was working fine earlier in the day but now it just says no signal. I've tried charging it although it has been plugged into the tv and charging like that all along. What's causing it to show no signal all of a sudden? How do I fix it?

Update from a few minutes ago…now it's sort of on…but it's stuck on the screen that says fire.stick…Hugh! What the check is the deal?

I found a fix for my remote after trying most of the suggestions here and not having any of them work.

Since I was out of other options, I unplugged the Fire TV, waited 10 seconds, then plugged it back in. I then pressed all six of the lower buttons of the remote together at once (return, home, menu, rewind, play, fast forward) and it instantly was recognized by the Fire TV and started working again!!!

I have been searching websites and trying things for two weeks, and never saw this suggestion anywhere.

Try this if you have run out of options. I’m back in business baby!

My Fire tv isn’t working either. I have the 1st generation box. My dog accidentally chewed up the remote. Could that possibly have anything to deal with the box not working properly to where only the “amazon” logo shows up. Is the white indicator light suppose to be flashing when it works properly or is it suppose to be off? How can I fix the issue with the box? Is there software that needs updated with the 1st generation box?

My fire stick shut off all of a sudden yesterday and now it won’t work. What can I do to get it back on?

TV says no signal

TV saying no signal it's like my firestick is dead

It says “provided app key invalid” and wont play anything.

Hi I GOT A SOLUTION if the “Amazon” logo appears for a couple of seconds, then it says “no signal”, then the logo appears again for a couple of seconds, then it goes back to “no signal”, and so on… You have to make sure that your Amazon Fire Stick is connected using the original Amazon usb power adapter. I was just about to give up trying to make mine work until I tried changing the usb power adapter for the original one (I have the fire stick always connected directly to the tv, but the device poped up a message saying that the tv’s usb had not enough power for a software update that needed to be done, so I connected it to the wall using my old phone's usb power adapter wich made the problem start, but I never imagined that it was what was causing the problem)… After changing the usb power adapter the problem was instantly solved!

I’m having the same issue: I was watching my Amazon Fire TV (box - generation 1, I think) the other night when everything “hiccupped” for a second. When the show came back on - there was no sound. I tried turning everything off and back on - no luck. Gave up and went to bed. Next day, I restarted my modem. Amazon Fire TV came on, but still no sound!!! I turned everything off, unplugged my modem and unplugged the power to my Fire TV box. Reconnected everything and discovered that Amazon Fire TV would no longer come on at all - “No Signal”. If I unplug and plug in the Fire TV box, I will get a flash of “AMAZON” on the screen - then it goes dark and tells me there is no signal. The Fire TV box white light flashes slowly or flashes in response to the remote, but nothing else. I’ve tried replacing the HDMI cable, connecting the HDMI to different ports, etc, with no luck. Is there actually a solution to any of this or do I need to replace my Fire TV?

My HDMI port on my television will not recognize the fire TV box I don’t have the remote so I’m using a fire TV I don’t know what to do could you please help

Good day

I click on a movie or TV show , numerous providers show on the screen but it always says

i Covenant NO STREAM AVAILABLE

Can anybody help or advise

Thanks

Tony

I have amazon fire tv, KODY 17.6 video add ons Covenant

I cannot access my home screen tv screen or movie screen but can access the apps and setting option. When I go to the home screen all it says is “we are currently unable to contact our servers”. Even though I have internet connection.

Looping through ‘Optimizing System Storage and Applications…’ and then says ‘No RGB signal’. I’m using older LG tv

I want to be able to use my Sony Headphones and not have the TV sound muted when I plug them in. Cannot find a way to do that?

Mine was working fine all if a sudden my remote not connecting it just says fireTVstick unplugged changd batteries remote looks fine even changed port still nothing

My fire box starts to blink off for a second or so then come back on . I changed the hdmi cable for a new one I changed the batteries in the remote but still after about 35 minutes of tv time then it starts to blink on and off. It’s so nerve wracking! I

how do i get my firstick to hook up to anything other then 2.4 wifi my 2.4 wifi sucks and it wont let anything load. i need my firestick to hook up to 5gb wifi but for some reason it will not find it when i scan for wifi connection

I suffered from a power surge during a lightning storm and now it simply gets warm but no light or signal. Completely dormant.

Hey Todd hear my Amazon fire TV box is stuck on the screen searching for remote I’ve tried both remotes and my iPhone and it still won’t find the Amazon TV box generation one can someone help thanks

I went to settings and then device and restarted my stick. That seem to fix my problem. Good luck

My TV recognizes the hdmi connection when I plug the power cord in on my fire stick. It changes to the hdmi2, but the screen is blank. The fire stick home screen doesn't pop up. Nothing is happening with the remote.

Fire tv no long comes on very disappointed did all the troubleshooting still wont come on

Fire tv won't come on troubleshooting and still nothing no happy at all…

Thanks for the ideas. I purchased a couple low res tvs 720 and they would not show the startup screen. Using your suggestion, I hooked up to a hi res monitor to configure the account, and hookup to wifi. Then I hooked them up to the low res tvs and it worked like a charm. The firesticks actually have a auto res function AFTER you configure them for the first time.

Thanks a 720 bucks!

Lowell

Why does my fire stick stop when program goes to commercial?

I just reset my fire stick to factory default and now the remote won’t pair up with it. I’ve held the home button for various lengths of time, sometimes in combination with other buttons as I read that sometimes works but didn’t. My smartphone remote app doesn’t read the stick either. Any advice aside of purchasing a new one?

Why when I click on show it says no synopsis?

Just received a replacement Amazon Fire TV (only the unit, no accessories). I plug it in and it says press the Play/Pause button to get started. However when I do that nothing happens. Any advice?

Cannot connect Fire tv box through an hdmi switcher. We have only one hdmi port on the tv so need to use a switcher but only get a blank screen from the Fire tv.

I have tried EVERYTHING, guys. I think my 2nd generation Firestick is DONE! It will not come on. Changed the batteries, made sure the HDMI port was working, I disconnected the Ethernet cord, disconnected all of the parts to it. I don't know what else to try? I just bought this one, back in January.

My light on my Amazon box just flashes white I've unplugged it I've unplugged the TV no matter what I do the Amazon logo comes up in white then a black screen and light on box flashes white

How do I no what my WiFi red loging name and password

My Amazon fire stick is blinking off and on I have tried changing the resolution of the stick and still doing the same thing. Please help!

Thanks

Latasha

My fire will not let me select anything between home and settings. It moves to the end. If I try to scroll down to look for a movie it moves down the list at high speed and will not stop until it gets to the bottom. If I hit up if flies up at high speed and will not stop.

I just received 2 fire sticks one with Alexa, but neither one Of the remotes will allow me to navigate to set up. Any suggestions?

Mine has a red power sign next to the hdm1 on the screen was working just fine and then stopped, and I do have an internet connection but the msg on the screen is saying I dont.

Recently got the Amazon Fire from my aunt (model dv83yw) and did as instructed. plugged the HDMI cable between the fire and the TV. Then plugged the power into the Fire and outlet.

TV initially recognizes it, even with the “Amazon” logo splashed across the screen, but then goes blank and then eventually says “no signal”

Put new batteries in the remote but it doesn’t seem to respond. White LED light on box lights up then slowly fades and the continues to repeat.

At loss at what I can do. Any thoughts would be greatly appreciated, thanks

All I get is the Fire symbol on TV - have pulled plug and connection and new batteries in remote and nothing. Any ideas

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Amazon logo appears on tv screen, white light on fire tv box just keeps going bright then dim and nothing else happens. I’ve tried disconnecting power supply etc. Any help much appreciated

I did new batties, I tried unplugging the box and it did not help. What else? The box was a gift 2 years ago. Is that it?

amazon fire stick no signal

Same issue. HDMI2 port, no signal. Have plugged and replugged everything multiple times. No on screen set up or home screen. Just blue rectangle with No Signal. (One hour of my life I can’t get back.)

Fire tv has black screen and nothing helps. All I done was change out the power strip that the Fire tv was plugged into. Then it wouldn’t power on when used the remote. The light on my firetv flashes as if it’s gonna work but all I get is a black screen and nothing else. I tried another hdmi cable and new batteries in the remote. All I can get it a blink on the fire tv itself. What else could it be.? Could it be the power supply itself? I’ve tried powering the fire tv off and all I can think of but no luck. Is the fire tv dead?

I wasn't getting any response from my remote problem was the batteries had calcified in the battery bay simply cleaning off the calcification got mine to work again

I bought a Toshiba Fire Tv and i dont get volume on Tv but i get volume on Netflix. i had cable company out and he says its not the cable. we replaced HDMI cord. phoned Toshiba and he got upset because i have no HDMI under the Picture menu. it seems some of my menu is missing????? anyway still no volume…any help would be appreciated. been working on this since yesterday.

No puedo ver nada , tengo buen internet y me aparece no video input

The TV started to work when first turned it on. Once it got to putting in the WiFi password it went completely black. Now it will not turn on at all. The red light is the only thing that turns off and on. I’ve tried every step described and haven’t found any resolution. The power button on the side of the TV works. Also, there’s not an HDMI cable, I’m not too sure what the cable is called to be honest. If anyone knows if anything to resolve this it’s much appreciated!

When watching netflix picture is so dark looks fine when i switch to my cable so not tv

when trying to watch netflix picture is too dark when I switch to cable it is fine so not tv

When we plug in the fire stick it doesn’t even register the hdmi end at all. What do we do?

is only loading half way. Won't go past (fireTVstick)

Mine just says “amazon" on the screen and it stays frozen on that until the box times out. I reset the box with the remote and obviously unplugged cables and cords. Is mine just toast?

Thanks Frank W. I’m up and running.

absolutely nothing posted works. Is the light supposed to come on in the remote when you push the on button? Mine does not come on.

My firestick just says amazon nothing else. & my remote works on my tv but does not do anything with my firestick???

I need help fire sticks

This totally helped me get my fire box started. Thankyou.

I did factory reset. Now my remote will not sink with Fire TV. I have changed batteries, pressed the home button for 10 seconds and more. I have unplugged the power for 30 seconds and longer. I have set up my I Phone to be a remote and nothing seems to work. What else can I do?

We have 2, 4k TVs which my fire TV box connects to with ease, we also have an LG TV 1080p but when the fire TV box is connected by one of the 3 hdmi ports the Amazon logo appears and a couple of seconds later my TV says no signal, I have tried everything I can think of and what I have read I have also done the various combinations on my fire TV remote which don't work, the remote does work with the 4k tvs. Any more ideas please.

How many Fire TV remotes just stop working? Do I have to purchase a new remote? I've done everything above, replace batterie, unplug, reset, etc., No light, no response from the stick which does work.

No signal. Tried disconnecting the power from the receiver, holding in the play button, holding in the play and select button at the same time, holding the select button, unplugging and replugging in the modem, etc. and still can’t get a signal. I don’t get a set-up screen on my tv - just a “no signal” flashing.

Had fire stick for a couple years now. Worked 100% fine until yesterday. Suddenly wouldn’t come on.

-tested on two separate tvs, one old one new

-replaced batteries with brand new ones

-tested hdmi connector (held pressure, adjusted angle, etc)

-tested microusb port (same as with hdmi)

-tested several different outlets with and without surge protector

-tested USB port on box

-tested with several cords, some new, some known to be in 100% working condition.

-tested with several boxes, same as with cord.

-left fire stick unplugged to reset device, first for a few seconds, then a few minutes, then over an hour, then overnight.

-tested multiple hdmi ports on tv most recently used

-checked connectors for all components, none appear to be damaged or dirty

Cannot think of anything else tried. Are there any known causes of one of these just suddenly dying? I went ahead and ordered a new one a few minutes ago and will get it in the morning, but I’d prefer to figure out what happened rather than just throw this one out.

Screen is just flickering

How can I replace the ethernet port on the Fire TV gen2?

On my 50 inch fire stick Toshiba TV I have volume when I watch Netflix but none when I watch live TV how can I fix that

power supply exploded, replaced it, but now fire stick won’t work, does it have a fuse that might have blown ?

Now I know why the price is so low. Amazon and Best Buy want to get rid of these pieces of crap. I recently bought a 50 inch and it works reasonably well so we bought a smaller 43 inch. It has been a pain in the hind end since day one. We screwed up and waited the full thirty days before trying to make a return. We were told “to bad, you loose.” The reply also said it must be returned in the original packaging. Right, who keeps the %#*@ packaging for a month? Piece of crap! Thanks Amazon, thanks Best Buy. You both suck.

My fire tv started blinking white screen and i tryied everything but not working out, please any help?

Why is downloading constantly stopped, show paused while it downloads.

The TV screen is black except for the HDMI sign keeps flashing on and off.

I have unplugged the firestick, reset the internet hub and pressed the select and play/pause button for 5 seconds. Still nothing, can anyone help please ?

MY TV box fire one just keeps saying amazon over n over an over for 20 kins so far help @ smcdowell87@live.com

Message is ethernet configuration (disconnect). We use broadband dongle and shows Internet connection on my ph with strong signal but not on TV. How do I fix?

My fire TV cube flashes a yellow light. I’ve unplugged and replugged several times. I’ve changed the battery in the clicker. Nothing works. Can anyone help?

Video will not work. Prime, Netflix etc work fine but the television sa ys no signal when I try to change over to cable. Help!

Does anyone ever answer?

Done everything you suggested. The light went off and doesn’t come back on.

the tv stays on with a blank screen changed batteries rebooted

led light is off

Ultimately a couple of times I have had to go on to the Amazon site and deregister the TV (I have configured about 20 off these).

The biggest source of issues is Batteries! Make sure they are BRAND NEW TOP QUALITY or you will find yourself doing everything but that beforehand. Sometimes when pushing the house key down doesnt work…..pull the power cord. Take the batteries out. Start the TV adn when you see the 3 dots rolling on the screen stick the batteries in…

NEW STRONG BAtteries! Don;t forget

TV has been nothing but problematic

No TV picture. Live TV button will not work. Does not find TV signal. Switches to Netflix randomly. Going in a ship at the tip. Save your money. Internet is full of complaints. Tried ringing customer services. We're of time.

When you first setup use the phone app not the remote.

cycle power to your router, Power your TV off as well

Use the phone app to first setup your system then the remote

Hello I have the 4k stick (fire) and it boots and boots and never loads home or nothing, pc plugged with usb win10 does not recognize any clues? thanks

We have a picture but the remote will not work

Just purchased the fire tv 50 inch.

Only had it two days and the background noise of buzzing is so load it giving us all a headache.

Has this happen to anyone else. I will be returning to currys it it doesn't correct itself.

Any ideas

Kevo

My light just flashes on my fire tv box. It will come on. Shows Amazon logo. Goes out and says no signal. I have tried to unplug it. Does not work. Fire tv box

The colors are changing from bright colors to light colors every second on my fire tv

Message shows Update in Progress

your remote is being updated please

note it could take 1-2 minutes. It’s been

45 minutes. I’m not happy! What can I

do to fix this

My fire tv fires up then says whats new. It doesn’t complete and go to the home page and I can’t get off whats new. THEN,—-it goes to join xfinitywifi page over the amazon whats new. I can’t do anything with that page, because its not fire and its not tv. what is going on?

Showing firetv logo but not responding

My BBC Amazon Fire TV says “No signal

Make sure your device is connected to your aerial.

Can get home page etc. But when I press on a programme the above comes on screen. Any ideas?

No picture, The channel number and programme title comes up but then the screen goes blank for all the freeview channels. NOW TV works….any ideas

Connections and remote all seem okay,

My TV says no signal, after working fine for 2 weeks. The equipment is fine, it is definitely a TV issue.

when i reboot firestick homescreen comes up with appsbut when i try to select a app it shuts down need help

Fire tv keeps going off. Every day, several times.

I installed a Fire TV in my classroom. I used a hdmi cable (as normal) to hook my computer and document camera to the TV. Neither works!

I did get my computer screen to show on the TV; However, no icons show. I cannot use my document camera with this TV!

I have a FireTV 2nd Gen (square metal box) it's stuck in a "Optimizing system storage and aplications..." mode.

I tried a known good working power supply from my other FireTV 2nd Gen as well as a different A.C. outlet with no luck

Are there any known fixes? I tried a USB Keyboard method used on Firesticks by holding the CNRL +ALT+MENU+PRTSCRN+I

at boot up but it never went into Safe Mode. I real like this box and even if I have to reset it to factory I would just to get it working

again. Any help would be appreciated.

Tv is on sound is on but tv has a black screen

Came home to my tv and cube still plugged in from last night in my bedroom. I selected the on button from my remote and the tv turned on to no signal. I pressed the manual on button and it chimed at me but did not turn on. I then unplugged the until waiting at least ten second before plugging back in the power source. No change occurred. I unplugged the hdmi cord and power for a second attempt and heard the fire cube song only to have the cube still turn off and the front of the unit while attempting to turn on flashes blue then blinks three times. Then shuts off. I just bought this at Christmas time so everything is practically brand new. Uggh

never touched a think on the back or front. Worked at 1:oo am, not at 4:pm only get one HDMI possibility and it is the tv main screen. Stellite nor firestick ports appear to be operative.

After unplugging it waiting and plugging it back in the Amazon fire tv starts up and stayes on the Amazon logo screen. cant get it to move on.

If You are having issues with external gaming consoles, I found no real help online. 3rd party cloud apps didn't create a good user experience. My LAST resort before returning the TV was to upgrade my HDMI cable... Yes, just a 4k HDMI cable and it worked!! Read countless sites, 10 diff ways to try and connect and it was a cable.. hope this helps someone.

The fire TV I just bought will not come on at all.

The Amazon help is no help.

Trued to return it but Amazon would not since I didn't have the box. Again it was brand new.

Problem is I was watching TV and the screen froze. Thinking it was the internet I waited looking at a still $@$* if Andy Griffith.

After about 20 minutes I turned it off thinking it got stuck, tv would not come back on.

I bought a different tv from Best Buy but the same remote that had worked on my Amazon tv works on the Best Buy one also.

I put my multi tester on the power cord and it has power. From end to end.

Only used it twice. First time started right up this Time red light turns on and nothing happens on the screen. Pushed all the buttons I could find. Nothing

Tv is a jvc wireless smart tv with amazon tv which is controlled by amazon handset and I have sound but the picture is trying to come on but just flashes on n off constantly. No cables just all wireless ant tv was put on wall as soon as it was opened so nothing has moved...frustrating as I'm bedbound and rely on tv for my sanity.

I cannot get all my cable channels. I just bought the Amazon Fire stick tv. It goes from 4-19 channels but I'm looking for almost 80 channels. I just talked to a rep but he couldn't help me. What can I do other than taking back to the store?

It's Amazon way of saying, time to "upgrade" just like cellphone companies do to their customers especially, Apple.

My Element model ELEFC461 TV seems to have all sorts of issues with the Firestick like having the stick hang up and refuse to turn on if you don't shut things off in exactly the right order and often coming on without sound until you turn the TV off and back on. It's a daily frustration to get it to work and now the sound isn't coming in right and I have to crank up the TV volume to hear it. So, I unplug the stick from power and HDMI and I try rebooting it to factory specs and it kind of works a bit longer. I also notice that when they update their software, new problems show up. I had to replace my Firestick before when the made the older model software obsolete and it seems like they are trying to force me to by a new TV. Planned obsolescence comes to mind.

One channel without any sound, how do I fix this

My image on my tv is all scrambled and I fear the motherboard is of substandard parts. Sadly this tv was purchased while flying the friendly sky’s on an Ambian that I was told by my doctor won’t make me do weird stuff if taken. Haha the jokes on me. Now I have a tv that is broken and sitting in my garage, and Amazon boxes & Envelopes keep coming.

I am getting a green screen on my youtube app. I uninstalled and reinstalled and ran the virus program. Only youtube has this problem and only on the firetvos6 . The pc's are fine.

Was gifted a new first generation fire tv cube back when they first came out. Used it occasionally to watch favorite tv shows or binge-watch complete tv series. Was plugged-in and just positioned on entertainment center unused for few months until noticed the dimmed white power light was off. Bought a new power cord thinking that was the reason it was off. Plugged in and didn't turn on. Didn't want to buy another Fire TV Stick but now looks like may be required. Been paying monthly fees for several months and the device doesn't work, Maybe the cube burnt out from no use.