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BLU Studio 5.0 S II Troubleshooting

Announced January 2014, Android OS, V 4.2 (Jelly Bean), Camera, MP3, Dual Sim, WiFi.


Phone won't turn on

The phone does not power on.

Possible causes

Try turning on the power button

Hold the power button until the screen lights up .

It might be a drained/bad battery

Charge your phone for half an hour to see if the phone powers on.

I have no audio on my phone.

When answering a call or watching a video can't hear any audio.

Possible causes

Check your volume settings on phone.

Go to the main menu on the phone , go to settings, click on sound icon, and check volumes settings for music, videos, games, ringtones, alarms and other media.

You can check the speaker and see if there is a problem with the speaker physically visible

Check and see where your speaker is located and check if its free from dust or anything obstructing it.

you can replace the Speaker

See guide for speaker replacement.

Camera is broken

The phones' camera is broken, loose or its glass is shattered. .

Possible causes

Phone suffered physical damage.

Determine if it is a physical cause to change the camera.

Replace the camera

See guide for camera replacement.

Phone Camera won't take pictures

When trying to open the camera icon the phone won't allow you to take any pictures.

Possible causes

Maybe the phone does not have enough battery to take pictures

Allow the phone to have enough charge to be able to take pictures and have a flash .

Check Memory usage

Click on the main menu button on the home screen and find the settings icon and check memory usage on the phone and see how much memory you have. If you don't have enough then you can add a memory cardfor additional memory. See guide for memory card installation.

The power button on the phone does not work

The power button is stuck and wont work.

Possible causes

Sticky Power button

Remove the back cover of the phone and check if the power button works properly. If it is stuck you can just push the button outward to get it to work.

Can't download games and or take pictures

Memory storage is getting or is low.'''

blu 5.0 issue is that when trying to make a call it keeps saying not able to make video call, but when and if i used the other sim port it would state that the 3g service has been switch from line 1 to line 2. hence the issue not solved, voice call give you the option to change or to notify you of whats action to take.

Otima Muir - Antwort

I trying to figure out how to turn off the shutter noise of my camera, I have a blu5.5

Tahirah williams - Antwort

I am having issues when I am using the messenger program and just before sending message I proof read all is correct in spelling. After hitting send I get names and words that i did not wish to send , why is this happening . I turned off spell check and still get weird words , other then that I am happy with the phone performance.

John mullinix - Antwort

I need to help from tech support after hours , to advise me on how to operate the 5.0 Android phone I just bought when I type text messages I get words I didn't even type . this is making me looking foolish, plus the touch screen has an issue. When i type a I get s why when i type o I get I what is wrong with the screen key board ???

John mullinix - Antwort

i was able to make and receive calls this morning then all of a sudden i could no longer . ive called my phone company and they cant seem to find a problem dint know maybe my phone is giving up anyone else have this problem

Meghan Farr - Antwort

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