Brother PT-D200 Troubleshooting

No matter what you do, you can't get your label printer to turn on.

If your label printer won't turn on, you should check to make sure that the batteries are inserted with their positive and negative poles pointing in the correct direction. Locate the batteries and make sure that they are properly inserted.

If your label printer won't turn on, you should replace the old batteries with six new AAA batteries. Locate and replace the batteries.

If the screen still remains black after checking and replacing the batteries, there might be a problem with the connection of the AD-24ES adapter. Locate the adapter and make sure that it is properly connected.

The machine may be on but the screen is broken so it remains black. Try replacing the screen and turning the device on again.

If the faceplate is broken it may be impossible to depress the On button. You need to replace the faceplate.

The label is extremely hard to cut, or won't even cut at all.

If the cutter blade is blunt due to repetitive use it won't cut the label properly, or at all. You need to replace the cutter blade.

When you turn on the machine, there is an error message saying that there is no cassette.

If this error is displayed on your screen when you try to print your label, it means that there is no tape cassette installed. You need to obtain a tape cassette and insert it into the device. If you aren't sure where to insert it, check out the tape cassette replacement guide.

Your printer won't print.

If the tape gets stuck over the tape guides the paper won't print. This happens when the label is pulled from the printer rather than cut. In order to fix it, you must make sure that the tape feeds under the tape guides. The tape guides are located on the cassette, not on the label printer.

The tape could feed out in the wrong direction and jam if the cutter unit is not in place. The cutter unit is the two green plastic parts located near the slot where the tape feeds out of the printer. If you aren't sure where this is, check out the cutter blade replacement guide.

If the cutter lever does not spring back about 3/4 of an inch when you press down on it, then it may be jammed. Re-install the tape cassette. Now check to see if the cutter level springs back to its initial position. Note that the cutter lever will not move if the back panel is not completely closed, so double check that.

You're trying to use the printer and the screen keeps displaying that there is no text.

This error message appears if a text file is told to print when there is no data stored in the memory. Make sure that you have entered text before trying to print.

If you type out a label and press print and this error message is displayed it could mean that your keyboard is faulty. Check to make sure that when you press down on the keys, text appears on the screen. Refer to the keyboard replacement guide for further instructions.