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Device Overheating
The device is overheating and leading to performance issues or crashing.
Dirty fans
Are the fans loud and moving fast but not blowing much air out of the device? Then the fans on the device could be dirty and give less airflow to the device. To fix this, open the back of the device and if the fans are dirty, wipe them off with a cotton swab or blow out the dust with canned air.
Fan BIOS not up to date
If the fans are clean and you are still getting overheating problems, then it could be an issue with your CPU BIOS. First, you need to restart your system into the BIOS by restarting the computer, and while it is powering back on, tap F2 repeatedly. Once in the BIOS menu, you will want to go to the Advanced tab. Next, go down to Performance Mode and press Enter. Then, select Enabled and press Enter. Now, select Level 3 and Press Enter. Finally, you will Press F10 to Save and Exit.
Faulty Fan
The fan could just be faulty and need replacing.
Trackpad Response Delay
The trackpad on the device is not working.
Trackpad turned off in settings
Is your trackpad not working out of nowhere? There is a bug with windows that sometimes it will turn off the trackpad. In windows, there is a setting to turn off the trackpad; sometimes, it will just turn on, and the trackpad won't work. So to fix this, go into windows and turn the trackpad back on.
Bulging out trackpad
If the trackpad is bulging out from the device, it could be that the battery has expanded and needs to be replaced. This will cause a trackpad delay and could even lead to the trackpad or the motherboard breaking if this happened you need to replace it. Look at our guide here to replace the battery.
Faulty Motherboard
It could be that the connecter on your motherboard is faulty. Go here to learn how to replace the motherboard.
Low Running Speed
The device takes longer than normal to process inputs or commands.
Programs could be taking up to much RAM
Your computer could have too many programs open and those are taking up too much RAM. Take note of how many programs are currently open on the computer and close the ones that are not being used. This can include having an excessive amount of search engine tabs open, streaming services, computer extensions, etc.
Too many files and documents on your hard drive
If you have too many files on your hard drive or SSD then it can slow down your computer. Go through old documents and files that are not essential for your device to function and either delete them or transfer them to a cloud storage service like Google Drive or OneDrive.
Browser history/cookies/cache could be taking up too much RAM
Your Browsing history/cookies/cache takes up a lot of RAM if you just let it pile up, go through and delete it to free up some RAM. Using your preferred search engine, go to settings and locate the browser history tab. Clear all saved browser history, cookies, and cached data stored currently in the browser. Depending on the amount of data stored within the browser on a day-to-day basis, an automatic deletion process may need to be set up to maintain the device's running speed.
Faulty RAM
It could be that your RAM is faulty and needs replacing. Go here to learn how to replace the RAM.
Device Won't Turn On
The device refuses to boot on and all systems remain off.
Faulty charger
When you plug in your device do you see the light turn on in your charger? Does it turn off when you plug it in? It could be faulty. Be sure that your charger is functional. Test it to see if it lights up properly when plugged in. The original charger for the laptop lights up green once plugged into both an outlet and the laptop.
Power Reset Device
If your screen is off but the keyboard or fans turn on it could be that your device just needs a power reset. Disconnect all power cables from the device. Then, hold the power button for 10 to 15 seconds. This will discharge the residual power and "drain" the device. Reconnect the power cables and attempt to turn the device on.
Faulty Battery
It could be that your battery is faulty and wont hold a charge. You can learn to replace your battery here.
Keyboard Sticking
The device keys get stuck or have a delayed reaction when pressed.
Dirty keyboard
If your keyboard is having delays or some keys are sticking, it could be that your keyboard is dirty. Obtain a container of alcohol, preferably isopropyl or something similar, and cotton swabs. Turn off the device and any connecting parts. Carefully remove the keys from the keyboard with a key puller; remember where each key belongs so they are not placed in the wrong location. Slightly dampening a cotton swab with alcohol, clean the key and plunger attached to the board. Make sure no debris has fallen in or is stuck before placing the key in its original spot. Press on the now-reattached key to see if it still sticks. Wait for the keyboard to dry completely before turning on the device.
Slow Processing Speed
The device does not perform at an acceptable speed.
Performance setting set on power saving
If your computer is running slow it could be that your computer is not in the 'best performance mode' to turn this on go into the dell app on your computer and navigate to performance and then click on best in the dropdown menu.
BIOS out of date
If your device is still running slow. It is possible that you are not running the latest BIOS from Dell. Visit www.dell.com/.../DriversDetails to make sure that your drivers are all up to date, and the device should run more smoothly.
CPU overheating
If those two don't work then you can try running a CPU stress test using the Support Assist tool to check how high the CPU temperature goes. If you do not have Support Assist installed on your computer, click here for the download link. Follow the steps below to run the stress test.
- Download and install Dell Support Assist
- Open Dell Support Assist
- Click Checkup
- Click Scan a Specific Device
- Click System Devices
- Select the CPU Stress Test and run it. This test will load the CPU and ram to 100% and test it. It will make enough heat to determine if the processor is overheating or not.
Hard Drive/SSD storage full
If all else fails, it is possible that the memory on your hard drive/SSD (if installed) could be full, causing the system to bog down and run slow. Try removing some files and/or unused applications to create more space.
A good option is to replace your hard drive with a solid state drive, as they are typically faster, and contain more storage. Beware that this solution will require a factory reset of the device, so save important files externally.
See guide for steps on how to install SSD.
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